Was helping a family friend take care of an issue with their car and got to a point that was beyond my experience. About 30 years ago I had started to explore the automotive mechanic trade and had a fairly impressive list of certificates behind my name. Who would've thought that the technology and troubleshooting aspects in modern automobiles would've changed? My research into finding a reputable local shop very distinctly brought me to Automotive Excellence. They were responsive to my multiple questions and concerns via the Yelp app messenger and they were not even open that day. After the diagnosis, they went over everything with me, gave me time to contemplate the job and even allowed me to talk directly with the mechanic. The job was fairly expensive, but the price was in line for the cost of the part, and the time it took to do the job. To be clear, the charge was appropriate, and in no way did I feel over charged. From the excellent communication from the front desk to the thorough work in the shop, I could not be more pleased with the outcome of this. There was no pressures to do unnecessary work, they made a recommendation for a axle shaft/CV joint that was making noise. As I drove away, I could hear the telltale click of the CV joint. This is something that we can take care of at a later date and is not extremely urgent at the moment. I would absolutely recommend this shop to my friends and family. If I condense this to a few words I would just say, Highly Skilled, Honesty, Integrity & great communication.
Wow Steve! Thank you for your kind words! We are so glad to hear that you had a positive experience with us here at Automotive Excellence. We strive to provide our customers with exceptional customer service, and it's always rewarding to hear that we've met our goal. We understand that taking your car to a mechanic can be a daunting task, especially when you're not sure what's wrong with it. That's why we make sure to communicate with our customers every step of the way. We want you to be informed about the repairs that need to be done, the cost of those repairs, and the estimated time it will take to complete them. We also understand that not all repairs are created equal. Some repairs are more urgent than others, and some are more expensive than others. We never pressure our customers to make repairs that they don't feel comfortable with. We're here to help you make the best decision for your car and your budget. We're so glad that you were happy with the work we did on your family friend's car. We hope to see you again soon! Thanks again and take care! Sincerely, The Automotive Excellence Team
- Automotive Excellence