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Customer Reviews & Stories

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5

We recently moved to Sonoma county and, after six years of frustrating dealer servicing of my Land Cruiser in San Francisco, I was determined to find an alternative to dealerships. And what a find! From booking an appointment to bringing it in and picking it back up, the experience was flawless: Knowledgeable front office, thorough explanations, phone updates on any concerns and on the progress of work, and no pressure for unnecessary work. The charges were fair, less than I expected, and far less than a dealership. They have quickly earned my confidence and loyalty. Finally, when I picked up the car, a surprise: it was washed--no small feat, since it was covered in red Arizona mud.

5

We recently moved to Sonoma county and, after six years of frustrating dealer servicing of my Land Cruiser in San Francisco, I was determined to find an alternative to dealerships. And what a find! From booking an appointment to bringing it in and picking it back up, the experience was flawless: Knowledgeable front office, thorough explanations, phone updates on any concerns and on the progress of work, and no pressure for unnecessary work. The charges were fair, less than I expected, and far less than a dealership. They have quickly earned my confidence and loyalty. Finally, when I picked up the car, a surprise: it was washed--no small feat, since it was covered in red Arizona mud.

5

Fast service, reasonable prices and personable. Took the time to explain things. Didn't try to sell me things I didn't need. Would highly recommend.

5

I first went to Automotive Excellence with a check engine light on. They checked it out for free and reset it. It didn't come back on. But they were so helpful and friendly that I took it back there for service. They went the extra mile with the service. They greased the doors and door handles and saved me money on the oil change and caught that my battery was dying. I swear my car was even happier after taking it to Automotive Excellence.

5

My experience with automotive excellence was nothing short of excellent! I had a problem with my 2011 Hyundai Sonata that no one could figure out and as soon as i brought it in they figured it out and fixed my problem ASAP. Mike the service manager was amazing, Kevin my technician was great and made sure i understood everything they did to my vehicle. I will definitely be using them again for all my future services! Thank you again!

5

Automotive Excellence was great. They were knowledgeable, professional, competitively priced and completed the work as promised. It was a pleasure working with them and we will definitely use them in the future.

5

This shop is great! All the years that they have been in business gives them the ability to give out estimates and advise that they stick to. Super easy to deal with, prices never changed and their expertise opinion was correct! Thanks guys for the quick turnaround time too!

5

Really a top notch repair shop. They have the best technicians of ANY auto shop or dealer's in sonoma county!!

5

Such integrity. We took Honda Civic in for issues and Mike diagnosed that it needed a new hybrid battery. Cost $3,000. We gulped and said yes. He called Honda to order the part and learned it was under warranty and recommended we get it replaced for free at dealer instead of spending $3,000 with him. Many shops would have just sold us the battery.

5

Such integrity. We took Honda Civic in for issues and Mike diagnosed that it needed a new hybrid battery. Cost $3,000. We gulped and said yes. He called Honda to order the part and learned it was under warranty and recommended we get it replaced for free at dealer instead of spending $3,000 with him. Many shops would have just sold us the battery.

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700