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5

Once again AUTOMOTIVE EXCELLENCE has come through! My son was down in the Bay area visiting from school up at Sonoma State University. As we were driving in his CRV, I noticed a grinding sound coming from his brakes. At the time, I couldn't determine the issue. Checked the pads they and they looked okay/good. He needed to get back to school. I was confident he could make it back. I was Once again due to time and logistics I was in a bind. Then I remembered AUTOMOTIVE EXCELLENCE. Once again I talked with Terri. I explained the situation. I told her what thought the problem was, but I was not 100% sure. She assured me the she'll take care it. She stated the first thing there going to do is inspect all the brakes, then we will go from there. That was a Tuesday, scheduled for Thursday 8am (at my request). I received a phone call before noon with an update from a nice lady.(sorry i can't remember her name) She informed me the mechanic said all the brakes were fine, has 40% left on pads. The issue is a misaligned shim that was touching the rotor. Had fixed/adjusted shim right after lunch. Dave and Terri, you have a great team and once again I can't say enough about AUTOMOTIVE EXCELLENCE! You actually had me thinking of bringing my other vehicles up to you from the Bay Area! Thank you once again! Ken Gardner

Ken, thank you so much for your kind words and for taking the time to leave us such a great review! We're so glad that we were able to help you and your son with his CRV. We know that it can be stressful when your child's car is making a strange noise, especially when they are away from home. We appreciate that you trusted us to take care of it. We're glad that we were able to diagnose the problem quickly and get your son back on the road safely. We're also happy to hear that you're considering bringing your other vehicles to us from the Bay Area, we have another client that comes from Bakersfield! We know that it can be a hassle to drive all the way to Rohnert Park, but we believe that the quality of our service is worth it. We have a team of experienced and certified technicians who are dedicated to providing our customers with the best possible care. Thank you again for your business, Ken. We look forward to seeing you again soon!

- Automotive Excellence
5

I have used their services for 20 years on my 2003 Hyundai. They are very professional and thorough! They are also very kind. I certainly recommend their services.

Thank you Geri we appreciate the 5-star review and recommendation! We also appreciate your kind words. We will do everything possible to continue to merit your loyalty and trust. Thanks again and we look forward to seeing you again the next time around!

- Automotive Excellence
5

5 stars to Automotive Excellence for efficient, professional, friendly service. Special thanks to Dave for being willing to stick w the long process of locating the right battery for my car. Due to the make and model of my vehicle, it was more difficult than usual to make this happen. He was both friendly and tenacious and approached the process w positivity and humor. Thanks, also, to his team.

Thank you so much Cassie for the 5-star review! We're so glad to hear that you were happy with our service, and especially that you appreciated Dave's willingness to stick with the long process of locating the right battery for your car. We know that finding the right battery for a rare or unusual car can be a challenge, but we're always up for the challenge. Dave is a master at finding hard-to-find parts, and he's always willing to go the extra mile to make sure our customers are happy. We're also glad to hear that you appreciated the positive and humorous attitude of Dave and his team. We believe that a good attitude is essential for providing excellent customer service, and we're always working to create a fun and welcoming environment for our customers. Thank you again for your business! We hope to see you again soon.

- Automotive Excellence
5

Very good customer service, quick turn around on issue that had our regular garage in Petaluma stumped.

Thank you so much Cliff for your positive review! We're so glad to hear that you had a great experience with our customer service and that we were able to quickly resolve the issue that had your regular garage stumped. We take pride in providing our customers with exceptional service, and it's always rewarding to hear that we've met or exceeded your expectations. We're always looking for ways to improve, so if you have any suggestions, please don't hesitate to let us know. Thank you again for your business! We hope to see you again soon.

- Automotive Excellence
5

I am exceptionally happy with the team at Automotive Excellence! I was happy with the oil change as well as the photos you texted me on the oil change and status. Per your recommendation, I did get 2 new front tires. They're actually on the rear. Because my rear tires were still good. Non the less I followed your recommendation on replacing them. Overall would definitely recommend you to anyone who needs auto repair. Honest, and courteous A+ My car is running fantastic ! Thank you again, Sherri Soldavini A very satisfied customer

Sherri, thank you so much for your positive review! We're so glad to hear that you were happy with our oil change and inspection. And, that you followed our recommendation to replace your front tires. We're always happy to provide our customers with photos of their car's work, and we're glad that you appreciated that. We believe that transparency is essential for building trust with our customers, and we're always happy to share information about our work. We're also glad to hear that you found our team to be honest and courteous. We pride ourselves on providing our customers with exceptional customer service, and we're always working to make sure that our customers feel valued and respected. Thank you again for your business! We hope to see you again soon.

- Automotive Excellence
5

Automotive Excellence has an excellent reputation in our community and they didn't disappoint me!! Their records are flawless which makes keeping current on service easy and their employees are friendly and personable. And they washed my car!!! All in all, a stellar experience!

Mary Jane thank you so much for your kind review! We are so glad to hear that you had a stellar experience with us here at Automotive Excellence. We take great pride in our customer service, and we are always happy to go the extra mile to make sure our customers are completely satisfied. We also appreciate you mentioning our friendly and personable employees. We believe that our staff is our greatest asset, and we are always working to create a positive and welcoming environment for our customers. Finally, we are so glad that you mentioned that we washed your car! We always try to do a little extra for our customers, and we know that a clean car is a happy car. Thanks again and we will see you the next time around!

- Automotive Excellence
5

Thanks for the 5-stars!!

- Automotive Excellence
5

First of all, I was pleased at how quickly I was able to schedule my service. The text confirmation and reminders were helpful. The techs were proactive in troubleshooting my issues, and the service writer called me back with a clear estimate. It all made sense, and the price was fair. After work on the axles, my car runs great again. To top it off, they washed the car, cleaned my dash and windshield, and had it ready on time. Nice, friendly, and professional crew. Really glad I took my car here for service.

Thank you Susan for the fantastic 5-star review and we're really glad you brought it to us as well! We're thrilled you were happy with our service as we take pride in providing exceptional customer service. We appreciate you mentioning how quickly you were able to schedule your service. We know that time is valuable, so we make it a priority to get our customers in and out as quickly as possible. We're also glad that you found the text confirmation and reminders helpful. We use those tools to keep our customers informed about their appointments and to make sure that they don't forget about them. We also appreciate you mentioning the wash, dash, and windshield cleaning. We know that a clean car is a happy car, so we always make sure to give our customers' cars a thorough cleaning before they leave. We'd like to say thanks again and "welcome to the Automotive Excellence family", we look forward to seeing you again the next time around!.

- Automotive Excellence
5

I got an appointment scheduled promptly and the service was great, timely, and at a better price than other places. Thank you!

Thank you Karen for taking the time to leave us a review! We're so glad to hear that you had a positive experience with our service. We're glad to know that you were able to schedule an appointment promptly and that the service was great. We also appreciate your mentioning that the price was better than other places. Thanks again Karen, we hope you'll continue to choose us for your automotive needs.

- Automotive Excellence
5

As always The Automotive Excellence team is honest, helpful courteous, knowledgeable, and most of all honest. It's easy to get an appointment as well.

Thank you Pam for your kind words! We are always striving to provide our customers with exceptional customer service, and we are glad to hear that we hit our mark with you. We are proud of our team of experienced and knowledgeable staff, and we are committed to providing high quality repairs. We also know that it can be difficult to find time to bring your car in for service, so we make it easy to get an appointment. We appreciate your business, and we look forward to serving you again in the future.

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700