This place is a gem! You know those "mom and pop" shops that you hear about from "back in the day"...honest, genuine, good service....yep, that's this place. We had just moved here not long ago, and when my car turned on with a noise that made me cringe, my stomach dropped. The toughest part of moving is having to figure out which repair shops, and which maintenance service people to use and trust for those everyday inconveniences. I called around the area, and Darlene was so welcoming and helpful. I was scared that the dreadful noise was going to be a doozy. I wasn't quite sure if the noise was ok to drive a few miles to their shop or if I should hire a tow. Unexpectedly, she actually asked if I wanted someone to stop by to listen to it to make sure. ...How many places will do that!?!... My battery was also dead, so, Dave stopped by, jumped my car, and took a listen. Luckily the noise had gone away, but I drove my car over for them to look over and fix something unrelated, and I was again shocked with their service and honesty. Owning a Lexus, I'm not accustomed to feeling relief when I see the ticket. Where, a 15 minute fix is billed for the entire hour. But I'll take it! LoL The cherry on the top of their already exemplary service was not having to figure out who I could get a ride with to drop me off at the shop when my car was ready. I know it's just the first visit, but it really mattered, and I definitely know where to take our cars for service.
First of all, welcome to Sonoma County it's a beautiful area with tons to do, we hope you will enjoy it. Second, wow -just wow! we were blown away by your awesome review, we really appreciate the time you took to write such a detailed one! Because we come from the same side of the "counter" as our customers we understand that auto repair can be expensive. Our main goal here at Automotive Excellence is to provide exceptional customer service, coupled with professional repairs and high quality parts all for a reasonable cost. In reading your review, it sounds like we hit our mark with you!! It was our pleasure serving you and we look forward to building a long lasting relationship with you. Thank you again and take care!!
- Automotive Excellence