The main goal of Automotive Excellence Auto Repair is to make sure that each one of our customers is happy and loves our service.
Below are a few kind words from them.
The name says it all. By far my favorite. Thank you!
Long time customer and always satisfied. From making the appointment to dropping the car off to picking it up and afterwards they are always attentive and fair. On last visit they fixed the problem and didn't charge for labor. Who else can do that but Automotive Excellence.
I found them about 10 years ago by referral, have been going there ever since, through 4 Camrys (multiple drivers) They're always friendly, accurate, helpful. They have recommended doing smaller and less expensive repairs than I had authorized when appropriate. What a delightful change from other auto shops. I highly recommend them and have sent many friends there.
Excellence is very difficult to come by, especially these days, and Automotive Excellence lives up to its name in spades.
Over the past 3-4 years, I have been extremely pleased with the work done at Automotive Excellence. They are professional, friendly, reasonable in costs, and ALWAYS place the customer first. I can say without exception I've been treated like a valuable customer. They go out of their way to make you feel that your car's performance and operation is FIRST, along with treating you in a sincere, friendly manner. Mike and Jon are top notch service people and have often gone over the top in making sure I'm getting the best treatment possible. On one occasion, Mike opened up his shop on a Sunday evening to take in my car until they could work on it the following Tuesday and gave me a loaner so I could get to work the next day. They are always 110%+ for their customers. I would (and DO) recommend them to all my friends, family and acquaintances. THEY are SUPERB!
These guys catch what other mechanics miss! They're straight shooters and will never mislead you- regardless of your gender. My father and I have been going to them for years and we love them. They do great work and stand behind it all the way. The world needs more shops like this.
I have been taking my car to your shop for about 15 years. Heaven forbid the shop should ever go away. I have complete trust in you and I wouldn't dream of going anywhere else. Thank you for all the great service.
Automotive Excellence has been handling my automotive needs for at least 11 years now. First it was my used Acura and then about six years ago I bought a new Acura. The first Acura was older and there were a number of times I brought it there and was so grateful it turned out to be just minor issues. Knowing they could have said anything and charged me a lot more than they did made me a very loyal customer. Every time I go there I know they are not over charging me or doing services I don't need. That feels good. Since I bought my 2006 Acura they are the only ones who have ever serviced it. To this day the only visits I've made there are just for the recommended services. I've had no other problems with the car until the other day when I couldn't start it. I was about two miles from Automotive Excellence stuck in a shopping center. I called and they sent someone over to me who brought a charger and was able to get my car started. I immediately drove it to their shop and the only thing my car ended up needing was a new battery. I didn't have an appointment but they took the time to run the tests to see what the problem was and again it was just a new battery. They put one in for me and I drove away knowing that was the end of that problem. I felt safe and knew I wasn't going to break down again. A few times I needed a ride home after dropping it off for service and there was someone there to take me home and pick me back up again. Automotive Excellence is excellent service, fair prices and excellent customer service. I have recommended other people there and everyone is as happy as I am. I just wish everyone I knew had the type of car they service, that way they could experience the same satisfaction and good feeling I get when I leave their shop. Mike and everyone that works there is so personable and easy to understand. They take the time to explain everything that's being done. The only difference between them and the dealership's service is a lot of money! I love my Acura and I love the honesty of Automotive Excellence!
Automotive Excellence provided the MOST professional and exemplary service I have had in many years. They were so accommodating and patient...explaining things clearly and helping make an informed decision on the work I needed. You just don't find quality operations like this, it is VERY good business!
I "bought" into service at Automotive Excellence with the purchase of a 1995 Civic in 2003. I've never looked at another repair/service place since! They do a great job on my Corolla and even fixed the brakes etc on Mom's Subaru Outback recently.
I've been having all my cars serviced since around 1986. I feel like I'm taking my car to a family member. I've been always satisfied with their prompt, courteous, and reasonable business practices. I'd recommend them to all who want the old fashioned relationship with their repair shop. I live over 20 miles away and appreciate the free loaner car (minus my gas I use). Keep up the good work.
I have been taking my Toyotas to Mike and his crew for many years and always know that I am being given the correct information. I would not go anywhere else for service.
My last car service quick and they fixed a brake light warning switch without being asked. They also included a free car wash.
5 STAR RATING
We don't say we're the best auto repair shop, our amazing customers do.
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Take a look at what they have to say, and feel confident that you've made the right choice with us.
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Providing auto repair and service for those in Rohnert Park,
Cotati, Penngrove, Petaluma, Santa Rosa, Sebastopol, Windsor, Healdsburg, Bodega Bay,
Forestville, Guerneville, Occidental, Monte Rio, Valley Ford, Cloverdale, Sonoma, Napa, and Marin counties.