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Customer Reviews & Stories

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5

Friendly service, always feel confident with their fair, honest recommendations and quality work.

Tim thank you for your kind words! We always strive to provide our customers with exceptional customer service, and it is gratifying to hear that we have been successful. We will work diligently to continue providing high quality repairs and service for you. We appreciate you and your business, take care and we'll see you the next time around!

- Automotive Excellence
5

Great communication, professional, friendly, trusty and wonderful service. I feel like I was treated honestly and fairly. Thank you for the excellent service on my car's brakes, AC and oil changed. Would highly recommend this auto shop.

Thank you so much Kim for your kind words! We're thrilled to hear that you had a great experience with us at Automotive Excellence. We pride ourselves on providing our customers with exceptional customer service and high quality repairs, we are always happy to hear that our efforts are appreciated. We appreciate you trusting us with your car's brakes, AC, and oil change. We know that your car is important to you, and we take great care in all of the work that we do. We will work hard to earn your continued business. We would like to say thank you again and welcome to the Automotive Excellence family! Take care and we look forward to seeing you again on your next trip in!

- Automotive Excellence
5

easy place to get an oil change. nice outside waiting area. took longer than expected.

Thank you Karen for your review! We're glad to hear that you found our location easy to get to and that you enjoyed our outside waiting area. We're always working to improve our customer service, and we appreciate your feedback on the length of time it took to get your oil change. We understand that sometimes unexpected things can happen that can delay service, such as a vehicle breaking down in the bay or a customer needing more time to review their service options. We apologize for any inconvenience this may have caused you. We're committed to providing our customers with a quick and efficient service, and we'll continue to work to improve our processes so that our customers can get in and out as quickly as possible. Again, thank you again for your feedback. We appreciate your business!

- Automotive Excellence
5

This shop always gives the best service. They are fast and friendly. I have been taking my Honda Odyssey there for over a year and now I won't take the vehicle to any other repair shop

Thank you so much Janeann for your kind review! We are so glad that you have been happy with our service over the past year. We strive to provide our customers with the best possible experience, and we are always working to improve our service. We are also pleased to hear that you are so happy with the work that we have done on your Honda Odyssey. We appreciate your loyalty and we look forward to continuing to earn your business in the future. Take care and again thank you for your review!

- Automotive Excellence
5

Thanks Kevin, we appreciate the 5-stars!

- Automotive Excellence
5

Fast, friendly and professional. Clearly explains the process and makes recommendations where needed. Makes my choice easy when considering where to take my vehicles.

Thank you Mark for taking the time to leave us this 5-star review. We are so glad to hear that you had a positive experience with our car service. We strive to provide our customers with fast, friendly, and professional service, and we are happy to hear that we were able to meet your expectations. We understand that choosing a car service can be a daunting task, and we appreciate your trust in us. We are committed to providing our customers with the best possible service, and we will continue to work hard to earn your business. Thank you again for your review. We look forward to serving you again in the future.

- Automotive Excellence
5

Thank you Gloria, we appreciate the 5-stars!

- Automotive Excellence
5

ALWAYS EXCELLENT SERVICE.

Thank you Janell we appreciate the 5-stars!

- Automotive Excellence
5

excellent mechanics great price friendly employees who answer any questions regarding you car

Victor, thank you for taking the time to leave us a review! We'd also like to thank you for the loyalty and trust you have placed in us over the years. We truly could not do this without customers like you! We strive to provide our customers with an exceptional experience, and we're always happy to hear that we've met our goal. We're proud of our team from the front desk to the back shop, they always go above and beyond for our customers to ensure they get the best of care, keeping your cars in tip top shape! Thank you for your business, we appreciate it Victor, take care and we'll see you the next time around!

- Automotive Excellence
5

My prepaid maintenance package with the Toyota Dealer ran out, so I was referred to Automotive Excellence by a family member. I’m so glad I was because they had excellent service! The car drop off was easy (though sometimes parking is sparse is the area to drop your car off) and they’re so friendly. When your service is complete, they call you and also send you a link to view your vehicle inspection before you even get back to pick up your car. I was also told that my next service would be a major service, which made me feel better because I knew what condition my car was in and I could plan for my next service financially. Everyone was so friendly and the service was excellent, so I will definitely be a returning customer. Bonus, they vacuumed out the front of my car as a part of the service and wiped all windows. Definitely unexpected but it shows they go above and beyond and care for their customers.

Judy, thank you for taking the time to leave us a review! We're so glad to hear that you had a great experience with us here at Automotive Excellence. We strive to provide our customers with exceptional customer service, and we're always happy to hear that we've met our goal. We know parking can be a challenge, especially first thing in the morning. It's been an issue from the start and one out of our control, we appreciate your patience. We're also glad to hear that you appreciated the extra touches, like vacuuming out your car and wiping the windows. We believe that it's important to go above and beyond for our customers, and we're always looking for ways to make their experience even better. We truly appreciate your business and we hope to see you again soon, take care!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700