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5

I’m new to the area and found my new auto repair shop. Even though they did not have an opening the next day for me the owner let me drop my car off for the day and fit me into their busy schedule. They quoted me over the phone and not only was the quote exact they didn’t try to add additional services like most shops. The drop off and pickup were super smooth. But the most exceptional part about this shop was not only the service on my car but the friendliness of the owner and stuff is above and beyond. I had my 5 year old son with my and he got to pick out a hot wheel and that just made his day. I wish there was more shops like this one around. Don’t look anywhere else this is the place to go.

Thank you Brandon for the awesome review! We are glad that you had a great experience with us here at Automotive Excellence. We understand that finding a trustworthy and reliable mechanic can be difficult, so we are always happy to go the extra mile to make sure our customers are satisfied. We're thrilled that your son enjoyed picking out a hot wheel, we love to see the smiling faces of these young ones! Thanks again and we hope to see you again soon!

- Automotive Excellence
5

Was helping a family friend take care of an issue with their car and got to a point that was beyond my experience. About 30 years ago I had started to explore the automotive mechanic trade and had a fairly impressive list of certificates behind my name. Who would've thought that the technology and troubleshooting aspects in modern automobiles would've changed? My research into finding a reputable local shop very distinctly brought me to Automotive Excellence. They were responsive to my multiple questions and concerns via the Yelp app messenger and they were not even open that day. After the diagnosis, they went over everything with me, gave me time to contemplate the job and even allowed me to talk directly with the mechanic. The job was fairly expensive, but the price was in line for the cost of the part, and the time it took to do the job. To be clear, the charge was appropriate, and in no way did I feel over charged. From the excellent communication from the front desk to the thorough work in the shop, I could not be more pleased with the outcome of this. There was no pressures to do unnecessary work, they made a recommendation for a axle shaft/CV joint that was making noise. As I drove away, I could hear the telltale click of the CV joint. This is something that we can take care of at a later date and is not extremely urgent at the moment. I would absolutely recommend this shop to my friends and family. If I condense this to a few words I would just say, Highly Skilled, Honesty, Integrity & great communication.

Wow Steve! Thank you for your kind words! We are so glad to hear that you had a positive experience with us here at Automotive Excellence. We strive to provide our customers with exceptional customer service, and it's always rewarding to hear that we've met our goal. We understand that taking your car to a mechanic can be a daunting task, especially when you're not sure what's wrong with it. That's why we make sure to communicate with our customers every step of the way. We want you to be informed about the repairs that need to be done, the cost of those repairs, and the estimated time it will take to complete them. We also understand that not all repairs are created equal. Some repairs are more urgent than others, and some are more expensive than others. We never pressure our customers to make repairs that they don't feel comfortable with. We're here to help you make the best decision for your car and your budget. We're so glad that you were happy with the work we did on your family friend's car. We hope to see you again soon! Thanks again and take care! Sincerely, The Automotive Excellence Team

- Automotive Excellence
5

Was helping a family friend take care of an issue with their car and got to a point that was beyond my experience. About 30 years ago I had started to explore the automotive mechanic trade and had a fairly impressive list of certificates behind my name. Who would've thought that the technology and troubleshooting aspects in modern automobiles would've changed? My research into finding a reputable local shop very distinctly brought me to Automotive Excellence. They were responsive to my multiple questions and concerns via the Yelp app messenger and they were not even open that day. After the diagnosis, they went over everything with me, gave me time to contemplate the job and even allowed me to talk directly with the mechanic. The job was fairly expensive, but the price was in line for the cost of the part, and the time it took to do the job. To be clear, the charge was appropriate, and in no way did I feel over charged. From the excellent communication from the front desk to the thorough work in the shop, I could not be more pleased with the outcome of this. There was no pressures to do unnecessary work, they made a recommendation for a axle shaft/CV joint that was making noise. As I drove away, I could hear the telltale click of the CV joint. This is something that we can take care of at a later date and is not extremely urgent at the moment. I would absolutely recommend this shop to my friends and family. If I condense this to a few words I would just say, Highly Skilled, Honesty, Integrity & great communication.

Wow Steve! Thank you for your kind words! We are so glad to hear that you had a positive experience with us here at Automotive Excellence. We strive to provide our customers with exceptional customer service, and it's always rewarding to hear that we've met our goal. We understand that taking your car to a mechanic can be a daunting task, especially when you're not sure what's wrong with it. That's why we make sure to communicate with our customers every step of the way. We want you to be informed about the repairs that need to be done, the cost of those repairs, and the estimated time it will take to complete them. We also understand that not all repairs are created equal. Some repairs are more urgent than others, and some are more expensive than others. We never pressure our customers to make repairs that they don't feel comfortable with. We're here to help you make the best decision for your car and your budget. We're so glad that you were happy with the work we did on your family friend's car. We hope to see you again soon! Thanks again and take care! Sincerely, The Automotive Excellence Team

- Automotive Excellence
5

Friendly, professional shop that were able to source a part that was on backorder at other places I had gone to. Thanks!

Nicole, we're so glad you had a great experience with us at Automotive Excellence! We always strive to provide our customers with exceptional customer service, and it's clear that we succeeded in this case. We're always happy to go the extra mile to help our customers, and we're glad that we were able to source the part you needed that was on backorder at other places. We appreciate your business, and we hope to see you again soon!

- Automotive Excellence
5

Super knowledgeable, friendly, they don’t try to over sell you, competitive pricing, accommodating, overall excellent service!

Char, thank you so much for your kind words! We are so glad to hear that you had a great experience with us at Automotive Excellence. We strive to provide our customers with the best possible service, and it's appears as though we succeeded in your case. We are always happy to answer any questions our customers have, and we never try to oversell them. We believe that our customers should be able to make informed decisions about their purchases, and we are always happy to provide them with the information they need to do so. We are also committed to providing our customers with competitive pricing. We know that our customers are looking for the best possible value, and we are always working to find ways to offer them the best possible prices. Finally, we are always happy to accommodate our customers' needs. We know that everyone is different, and we are always willing to work with our customers to find solutions that meet their individual needs. We appreciate your business, and we hope to see you again soon!

- Automotive Excellence
5

What an amazing experience! It was my first time here and I got exceptional service and they really care about their customers. They really check everything with your car and great prices, lots of coupons online to help you save!

Thank you so much for your kind words Kelsey! We're so glad to hear that you had an amazing experience with us. We pride ourselves on providing exceptional customer service, and we're always happy to help our customers in any way we can. We're also glad to hear that you were impressed with our prices and the coupons we offer. We always want to make sure that our customers can get the best possible value for their money. Thanks again, and we hope you'll come back and see us again the next time around!

- Automotive Excellence
5

Excellent customer service! They really are knowledgeable and check everything with your car. Always help you save and online coupons available!

Thank you so much for your kind words Kelsey! We're so glad to hear that you had an amazing experience with us. We pride ourselves on providing exceptional customer service, and we're always happy to help our customers in any way we can. We're also glad to hear that you were impressed with our prices and the coupons we offer. We always want to make sure that our customers can get the best possible value for their money. Thanks again, and we hope you'll come back and see us again the next time around!

- Automotive Excellence
5

This was my first time using Automotive Excellence and it was a very good experience. I went there for routine maintenance on my Lexus. Everyone I encountered at Automotive Excellence seemed competent and happy with their job. I arrived 10 minutes early for my 8am appointment so was sitting by the locked office door when a fellow poked his head out of the open Bay door, smiled, and said "We'll be with you in just a few minutes Deanna". That made such a good first impression and that feeling continued. They seemed busy but not stressed or rushing. They gave me a free car wash as part of their service. Upon check-out, they gave me information about the state of my tires and brakes. They also suggested the timing of my next maintenance. I got good information but not pressure. I highly recommend Automotive Excellence !

Thank you for sharing your positive experience with Automotive Excellence! And, thank you for such a wonderful review! We are always thrilled to hear that our customers are satisfied with our service. We are committed to providing our customers with exceptional service, and we are glad that you were able to experience that firsthand. We are also glad that you appreciated the free car wash and the information we provided about your tires and brakes. We'd like to say "welcome to the Automotive Excellence Family" and we look forward to seeing you again the next time around!

- Automotive Excellence
5

Professional yet casual, awesome office staff, efficient and knowledgeable mechanical staff. Take your car here!

Thank you Janet for the cool 5-star review!

- Automotive Excellence
5

I finally found my new, forever mechanics in Rohnert Park. I had to find them the hard way, after a very bad experience at a quick oil change place in RP, that also tried to do auto repairs. They obviously can't. I am so glad to have found Automotive Excellence. I'm even purchasing a vehicle that I know they can work on so that I can keep them as my mechanics.

Thank you so much for your kind words! We're so glad to hear that you've found us too! We know how important it is to have a mechanic that you can trust, and we're always happy to hear that we've been able to earn your business. We understand how frustrating it can be to have a bad experience with a mechanic, and we're always committed to providing our customers with the best possible service. We're glad that you've found us to be a good fit, and we look forward to continuing to earn your trust and serve you in the future. Thank you again for your business it is greatly appreciated!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700