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5

Very nice people, informative, professional, and most importantly they do a great job

We are so glad that you were impressed with our staff's kindness, informativeness, and professionalism. We are always happy to answer any questions that our customers have, and we strive to provide them with the best possible experience. We are also glad to hear that you were satisfied with the quality of our work. We take great pride in our work, and we are always committed to providing our customers with the best possible results. Thank you again for your kind words! We hope to see you again soon.

- Automotive Excellence
5

Went in for an oil change and asked Dave if he could look at an oil film on the valve cover around the spark plug tubes seals. After the oil change he informed me indeed the seals need to be replaced and to schedule an appointment. I mentioned I’m headed to Oregon later in the weak…. he took care of it that afternoon. Thank you Dave and crew.

We're glad we were able to get you fixed up so quickly Andrew. Thank you for leaving us this wonderful 5-star review, we appreciate it and we appreciate you!

- Automotive Excellence
5

Great place with great people !!!

We think you are great people too Ian! Thank you for the 5-star review!

- Automotive Excellence
5

I took my Prius to a different automotive shop in January 2022 because the engine needed to be replaced and my family knows the owner and used the shop in the past. They had my car for months and when I finally got it back, there was an engine light on (indicating an issue with the gas line) and they told me they had no clue why it was there because they didn’t touch anything related to it. I drove the car for a couple of months until the gas problems became too inconvenient and I was at a point where I could leave my car for the indefinite amount of time it would no doubt take at the shop. This was in March 2023. They told us a few times that they would “get to it” when we asked for updates which became very frustrating when five months went by with no progress. We finally made the decision to ask for the car back to get it towed to Automotive Excellence. Automotive Excellence is an absolutely incredible shop. We explained the situation over the phone and right away, they had some ideas about why my car was messed up. We got the car towed over from the first shop and they had it for less than 24 hours total. They kept us constantly updated and fixed the problem entirely (turns out the other shop put some wiring back wrong and left one thing completely unconnected when they replaced my engine). The customer service was fantastic, the technicians clearly know what they’re doing, and I was blown away by the amazing experience. My car drives smoother and quieter than after the engine was replaced and I was finally able to fill up my gas tank the way that I could almost two years ago. Automotive Excellence has earned my loyalty and respect and I will go to them for any mechanical needs in the future. I absolutely recommend the shop and will tell everyone I know to go there. Thank you!

Thank you Allie so much for taking the time to leave us such a detailed review! We're thrilled we were able to find the issue with your fuel system and it seems we found it rather quickly as well. We understand how frustrating it can be to have your car in the shop for a long time, and we are sorry that you had to go through that with the other shop. We are committed to providing our customers with exceptional customer service and high quality repairs, and we are glad that we were able to exceed your expectations. We are proud to have earned your loyalty and respect, and we look forward to serving you again in the future. Thanks again for the awesome review, take care!

- Automotive Excellence
5

I brought my car in because it was making a ticking sound and within 2 hours they had the issue figured out. Darlene made it the easiest and most enjoyable experience I’ve ever had at an automotive shop. Her communication was phenomenal. Not only did they figure the issue out fast but I added things on I wanted replaced while there and they had the car all said and done the next day. The prices were very fair for the work that was done. I highly recommend automotive excellence for any automotive repairs

Trevor, thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great experience with us at Automotive Excellence. We're always working hard to provide our customers with the best possible service, and it's great to hear that our efforts are paying off. We're especially glad that you mentioned Darlene's communication. She's a valuable member of our team, and we're lucky to have her. Thanks again and we hope you'll continue to choose Automotive Excellence for all of your automotive needs. We're always here to help! Take care!

- Automotive Excellence
5

Excited to use them for many years to come for our company vehicles

Jeremy we're excited too! We look forward to a mutually beneficial working relationship with all of you at Scott Systems. We want you to know we will do everything possible to merit the trust you have placed in us. Our main focus here is to provide exceptional customer service and we look forward to providing this to you! Thanks again and we'll see you the next time around!

- Automotive Excellence
5

Excellent, fast & congenial service. My favorite place to take my Toyota Prius.

Thank you Gayle for the 5-star review! We're happy to hear that you've made us your favorite place to take your Toyota Prius. We love working on Toyotas, and we're always up-to-date on the latest diagnostic and repair techniques. We're confident that we can keep your Prius running smoothly for years to come. Thank you again for your review! We hope to see you again soon.

- Automotive Excellence
5

great service by professionals who care.

Thank you so much Victor for the 5-star review! We're so glad to hear that you had a great experience at our shop. We take pride in providing exceptional customer service by professionals who care, and it's always a pleasure to hear that our customers appreciate our efforts. We're glad that you were able to get your car fixed quickly and easily, and we're confident that it will continue to run smoothly for years to come. Thank you again for your review! We hope to see you again soon.

- Automotive Excellence
5

Once again AUTOMOTIVE EXCELLENCE has come through! My son was down in the Bay area visiting from school up at Sonoma State University. As we were driving in his CRV, I noticed a grinding sound coming from his brakes. At the time, I couldn't determine the issue. Checked the pads they and they looked okay/good. He needed to get back to school. I was confident he could make it back. I was Once again due to time and logistics I was in a bind. Then I remembered AUTOMOTIVE EXCELLENCE. Once again I talked with Terri. I explained the situation. I told her what thought the problem was, but I was not 100% sure. She assured me the she'll take care it. She stated the first thing there going to do is inspect all the brakes, then we will go from there. That was a Tuesday, scheduled for Thursday 8am (at my request). I received a phone call before noon with an update from a nice lady.(sorry i can't remember her name) She informed me the mechanic said all the brakes were fine, has 40% left on pads. The issue is a misaligned shim that was touching the rotor. Had fixed/adjusted shim right after lunch. Dave and Terri, you have a great team and once again I can't say enough about AUTOMOTIVE EXCELLENCE! You actually had me thinking of bringing my other vehicles up to you from the Bay Area! Thank you once again! Ken Gardner

Ken, thank you so much for your kind words and for taking the time to leave us such a great review! We're so glad that we were able to help you and your son with his CRV. We know that it can be stressful when your child's car is making a strange noise, especially when they are away from home. We appreciate that you trusted us to take care of it. We're glad that we were able to diagnose the problem quickly and get your son back on the road safely. We're also happy to hear that you're considering bringing your other vehicles to us from the Bay Area, we have another client that comes from Bakersfield! We know that it can be a hassle to drive all the way to Rohnert Park, but we believe that the quality of our service is worth it. We have a team of experienced and certified technicians who are dedicated to providing our customers with the best possible care. Thank you again for your business, Ken. We look forward to seeing you again soon!

- Automotive Excellence
5

I have used their services for 20 years on my 2003 Hyundai. They are very professional and thorough! They are also very kind. I certainly recommend their services.

Thank you Geri we appreciate the 5-star review and recommendation! We also appreciate your kind words. We will do everything possible to continue to merit your loyalty and trust. Thanks again and we look forward to seeing you again the next time around!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700