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Customer Reviews & Stories

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5

I have 2010 CRV and these folks have taken care of my blue jelly bean from day first service. No long waits, free loaners, friendly staff and great service!

Thank you Sherry for your business these past couple of decades! You've been coming here for a really long time and we appreciate that. We will never quit working to ensure your "Blue Jelly Bean" continues to run well for you for another couple of decades. Thank you for the 5-star review and kind words, it is very much appreciated. Take care and we will see you the next time around!!

- Automotive Excellence
5

Very pleased with my experience with Automotive Excellence...work was well done, price was fair, and they kept me informed of the work progress on a routine basis. And as an added surprise, when my car was pulled up, they left a few packages of Smarties as a thank you gift.

It was our pleasure meeting you today Michael and thank you for taking time to leave us a 5-star review! We appreciate you and your business and will work hard to earn your trust and loyalty over time. Thank you and take care!!

- Automotive Excellence
5

Excellent service , my car is in good hands. Reliable , honest and excellent customer service. I won’t hesitate to return and continue my car service with you. Thanks so much for the car wash as well

Thank you Lynda for the 5-star review. Our goal here at Automotive Excellence is to provide exceptional customer service, coupled with high quality repairs done for a reasonable cost and it sounds like we hit that mark with you! You are very welcome for the clean car too.

- Automotive Excellence
5

Price was well under what i was expecting for an oil change these days! Fast friendly service, and was more than willing to accommodate a walk in! thank you!

Thank you Jared for leaving us a 5-star review! I'm glad we were able to accommodate a walk-in oil change, not every day works out as well. It's nice to hear that we are less than what you anticipated. We do everything we can to keep costs as reasonable as possible. It was our pleasure serving you and we would like to say "welcome to the Automotive Excellence family"!

- Automotive Excellence
5

I took my car to another shop nearby and they couldnt figure out what the problem with my brakes were. Dave at Automotive Excellence sat in my car for 10 seconds and told me exactly the issue and how much it would be for a repair. He knows what he's doing, he doesn't try to rip you off. He's fair and honest business and I will be recommending his shop to all my car friends. 2015 Evo GSR

Thank you Chandler, we appreciate the recommendation! I'm glad we were able to locate the issue right away and it's a good thing too. Having a brake master cylinder fail is never good but we found it and got you fixed up. It was our pleasure serving you and we look forward to a long working relationship with you. We would like to say take care and "welcome to the Automotive Excellence family"!

- Automotive Excellence
5

These folks are a great group of people to work with. They promptly diagnosed the problem with my car and demonstrated a level of professionalism, expertise, dedication, and care that will keep me as a loyal customer. Thanks guys.

Thank you Jeffrey for leaving us this great 5-star review! We appreciate it and we appreciate you and your business. Thank you for being a loyal customer, we will always do everything possible to continue to merit it. Thanks again, take care and we will see you again the next time you are in.

- Automotive Excellence
5

weve been going to Automotive Excellence for many years. they are honest and reliable. trust them will all our vehicles

Thank you Annette for the many years of service and repair work here at Automotive excellence. It's customers like you that keep us going. Thank you for the 5-star review and we'll see you the next time around!!

- Automotive Excellence
5

Always great working with Automotive Excellence. I called yesterday morning and they took me in right away. They always let me know what is going on. They were able to order and replace the part the same day. All the group there are wonderful to work with. They also washed my car. That was a bonus. Thanks, Eileen Lara

Eileen thank you so much for the 5-star review! We are glad we were able to get you in and out so quickly, not all jobs go so smoothly. And yes, we have awesome employees here that are experts at what they do! Our goal here is to provide exceptional customer service at every point and to produce high quality repairs and it seems as though we have succeeded with you!! Thanks again and we look forward to seeing you again the next time you are in!!

- Automotive Excellence
5

Automotive Excellence is great they are honest, trustworthy I feel very fortunate to have them as my mechanics. I’ve had repairs done and never feel over charged they are very reasonable. Recently I took my car in to have the sun roof repaired they apologized that they couldn’t fix it but it needed a specialty shop to fix it. They didn’t even charge me to check it out. Again they are great…I would highly recommend them to repair your car.

Thank you so much Roberta we truly appreciate you taking time to leave us a review! We're sorry we weren't able to repair your sunroof and had to send you back to the dealer (yikes!) but at least we learned something from the experience and we'll be better able to help other customers in the future. We don't feel right charging a customer if there isn't anything we can do for them which is why you were not charged. We figure you will end up paying another facility to do what we were unable to do and we don't want to add salt to the wound so to speak. So this being said, we look forward to seeing you the next time around!!

- Automotive Excellence
5

Great service w/ a smile, thx for continuing to take care of our family fleet...until we see u again.............

Thanks Tim, you guys are great! Thank you for leaving us a 5-star review, it's customers like you that keep us doing what we do!! It has been a pleasure serving you over the years and we look forward to many more to come. Take care and we'll see you the next time around!!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700