Once again AUTOMOTIVE EXCELLENCE has come through! My son was down in the Bay area visiting from school up at Sonoma State University. As we were driving in his CRV, I noticed a grinding sound coming from his brakes. At the time, I couldn't determine the issue. Checked the pads they and they looked okay/good. He needed to get back to school. I was confident he could make it back. I was Once again due to time and logistics I was in a bind. Then I remembered AUTOMOTIVE EXCELLENCE. Once again I talked with Terri. I explained the situation. I told her what thought the problem was, but I was not 100% sure. She assured me the she'll take care it. She stated the first thing there going to do is inspect all the brakes, then we will go from there. That was a Tuesday, scheduled for Thursday 8am (at my request). I received a phone call before noon with an update from a nice lady.(sorry i can't remember her name) She informed me the mechanic said all the brakes were fine, has 40% left on pads. The issue is a misaligned shim that was touching the rotor. Had fixed/adjusted shim right after lunch. Dave and Terri, you have a great team and once again I can't say enough about AUTOMOTIVE EXCELLENCE! You actually had me thinking of bringing my other vehicles up to you from the Bay Area! Thank you once again! Ken Gardner
Ken, thank you so much for your kind words and for taking the time to leave us such a great review! We're so glad that we were able to help you and your son with his CRV. We know that it can be stressful when your child's car is making a strange noise, especially when they are away from home. We appreciate that you trusted us to take care of it. We're glad that we were able to diagnose the problem quickly and get your son back on the road safely. We're also happy to hear that you're considering bringing your other vehicles to us from the Bay Area, we have another client that comes from Bakersfield! We know that it can be a hassle to drive all the way to Rohnert Park, but we believe that the quality of our service is worth it. We have a team of experienced and certified technicians who are dedicated to providing our customers with the best possible care. Thank you again for your business, Ken. We look forward to seeing you again soon!
- Automotive Excellence