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Customer Reviews & Stories

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5

Great experience with automotive Excellence! They ran diagnostics for electrical issues regarding a malfunctioning console, replaced a battery that failed the load test and reset the master switch so the driver's side window now operates correctly. Their work was very professional, prices fair and they finished the job in a timely fashion. I would highly recommend them.

Thank you James we appreciate the 5-star review and your kind words. Our main goal here at Automotive Excellence is to provide exceptional customer service along with high quality repairs, done for a reasonable price and we couldn't be more thrilled as it sounds like we hit our mark with you. We look forward to seeing you on your next visit in (hopefully not too soon though), take care!!

- Automotive Excellence
5

My daughter was traveling through the area from out of state with her Lexus RX350 and was experiencing engine trouble which forced her to stay overnight in a motel. The vehicle required towing the next day and I assisted her to locate a qualified repair shop in the area, but it was Sunday. As a former owner of auto service and repair shops I am critical, but was able to identify Automotive Excellence through online reviews and photos of their staff and well kept facility. Although it was Sunday morning, I was able to contact Terri through Yelp and she readily responded and instructed the vehicle could be towed to their location and keys left in the after-hours drop. Darlene communicated with excellent follow up to provide a diagnosis and recommended repair. I just had a phone conversation with Dave, the owner, before my daughter picked up her vehicle to thank him for the great service. I highly recommend this business for their outstanding commitment to customer service as well as their technical ability.

We are so happy we were available for you, and more importantly your daughter that morning. We ventured into this business to do exactly what you are describing here; helping parents feel at ease when their child's car breaks down or in need of service. We want you to know that we always focus on safety and never advise more than necessary. It looks like you noticed our exceptional customer service provided by Darlene, she's definitely an asset and customers love her!! Our crew collective has been in this business several decades and we truly believe their excellence is why our customers are so happy with Automotive Excellence. We like everybody to feel at home and feel like family when they come to visit us, whether planned (or sometimes unfortunately, not). Dave said to enjoy your retirement care and thank you for trusting us with your daughter's car!!

- Automotive Excellence
5

My problem, a minor one as it turns out, was quickly diagnosed and resolved. Very courteous and personable service. I would not hesitate to give them future business.

Thank you Gary for taking time to leave us this 5-star review! We're glad your issue was minor and quick to resolve and we were able to get you back on the road quickly. We appreciate your business and look forward to seeing again the next time around!!

- Automotive Excellence
5

This is a small family business and they give you a good deal. I have a Honda CRV and have been bringing my car here for all services and repairs for years. They are friendly, accommodating and efficient. I have never had an issue and work is done quickly and done right!

Thank you Janet we appreciate the 5-star review! It has been our pleasure serving you over the years and we look forward to many more to come!!

- Automotive Excellence
5

Prompt, excellent service. Customer friendly. Highly recommended!

Thank you Delores for the 5-star review! And thank you for the confidence you have placed in us. It was our pleasure serving you and we look forward to building upon our new relationship with you!! We would like to welcome you to our Automotive Excellence family.

- Automotive Excellence
5

I was visiting my sis-in-law at college when my car started making a noise. We looked up on google saw great reviews and figured we would give them a call. It was late in the day on a Friday. They not only took me in that day to give me a diagnosis, but he even waited for my ride to come a little after hours. I have a Ford Escape and realized leaving that night that they actually don’t “officially” work on Ford’s yet they still took me in. Plus, my 3 year old son was in the waiting room with me and they brought out some toys for him to play with while we were waiting.The next day my car was fixed and ready for me to finish my trip home. This is a family owned business and you can tell by the way you are treated as family. I would never have received the kind of care I did from a regular car place. I would recommend this place to anyone needing work done!

Wow Morgan what an amazing review, we certainly do appreciate it. We're glad we were able to get you back on the road without too much trouble, it really was our pleasure. We know you don't live in our area which makes your review even more special. We normally tell our new clients "welcome to the Automotive Excellence family" but in your case it's more like "extended family" ☺️. Nonetheless, we're glad we met you and take care!!

- Automotive Excellence
5

I was visiting my sister while on a vcation. I had warning lights come on & off when starting my car. My sister recommended I take my car to Automotive Excellence. The staff was very friendly and kind from the first phone call through the entire repair experience. Getting an apointment was easy and the repair was done quickly. They kept in contact and were open about what was needed and how long the repair would take. I felt cared for and that my car was in good hands. I highly recommend this company for your car repair needs!

Maggie we couldn't be more pleased that your sister recommended you to us! It was our pleasure getting your Honda back on the road without too much trouble. Our main focus here at Automotive Excellence is to provide exceptional customer service and it sounds like we hit our mark with you. There is only one thing left for us to say and that is welcome to the Automotive Excellence family!!

- Automotive Excellence
5

Professional, friendly, punctual, and very fair.

Thank you Gary, we strive to provide exceptional customer service, coupled with high quality repairs done for a reasonable cost and it seems like we hit the mark with you! We appreciate the 5-star review and we appreciate you and your business! Take care and we look forward to seeing you again the next time you are in!!

- Automotive Excellence
5

Auto Excellence has been servicing my 2002 Honrda-crv for 5 years. The work ethic and procedures are impeccable and the cost is affordable. The name 'Auto Excellence' is very descriptive of all my experience with this business. KTY (Kevin), is a Master Mechanic and his work exceeds the title expectations. Thank you Auto Excellence and staff for servicing my vehicle. I appreciate you.

Thank you Shirley for such a wonderful 5-star review! We appreciate you and your business and know that without awesome people like you we wouldn't be here! Kevin is a Rockstar technician and we will be sure to tell him how he exceeded your expectations! Thank you for the past 5 years of business and we hope there will be at least another 5 more!!

- Automotive Excellence
4

Always a great experience. I wish, I had found Automotive Excellence years earlier.

Thank you for the 5-stars! Hope to see you again soon!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700