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5

Great place to get your car repaired. Very nice and helpful staff . I will always go back

Thank you Garett we appreciate the review! You and your business is also appreciated, whether it's your vintage Buick or your modern Toyota that you've brought in! While we may focus on Honda/Acura, Toyota/Lexus it's fun for us when we do get the opportunity to service and/or repair vintage vehicles. It's been our pleasure serving you and we look forward to seeing you and your vehicles back the next time around. Thanks again!!

- Automotive Excellence
5

This place is a gem! You know those "mom and pop" shops that you hear about from "back in the day"...honest, genuine, good service....yep, that's this place. We had just moved here not long ago, and when my car turned on with a noise that made me cringe, my stomach dropped. The toughest part of moving is having to figure out which repair shops, and which maintenance service people to use and trust for those everyday inconveniences. I called around the area, and Darlene was so welcoming and helpful. I was scared that the dreadful noise was going to be a doozy. I wasn't quite sure if the noise was ok to drive a few miles to their shop or if I should hire a tow. Unexpectedly, she actually asked if I wanted someone to stop by to listen to it to make sure. ...How many places will do that!?!... My battery was also dead, so, Dave stopped by, jumped my car, and took a listen. Luckily the noise had gone away, but I drove my car over for them to look over and fix something unrelated, and I was again shocked with their service and honesty. Owning a Lexus, I'm not accustomed to feeling relief when I see the ticket. Where, a 15 minute fix is billed for the entire hour. But I'll take it! LoL The cherry on the top of their already exemplary service was not having to figure out who I could get a ride with to drop me off at the shop when my car was ready. I know it's just the first visit, but it really mattered, and I definitely know where to take our cars for service.

First of all, welcome to Sonoma County it's a beautiful area with tons to do, we hope you will enjoy it. Second, wow -just wow! we were blown away by your awesome review, we really appreciate the time you took to write such a detailed one! Because we come from the same side of the "counter" as our customers we understand that auto repair can be expensive. Our main goal here at Automotive Excellence is to provide exceptional customer service, coupled with professional repairs and high quality parts all for a reasonable cost. In reading your review, it sounds like we hit our mark with you!! It was our pleasure serving you and we look forward to building a long lasting relationship with you. Thank you again and take care!!

- Automotive Excellence
5

Never had a problem here, they’ve always fixed what I’ve needed and gotten the truck turned around in no time

Seth, we’d just like to thank you for taking the time to write this review. We’re a small, family run local business here at Automotive Excellence and every bit of feedback like this does so much to help us out! Thanks again, we’re very grateful for customers like you and hope you stick with us for years to come!

- Automotive Excellence
5

This place is a gem! You know those "mom and pop" shops that you hear about from "back in the day"...honest, genuine, good service....yep, that's this place. We had just moved here not long ago, and when my car turned on with a noise that made me cringe, my stomach dropped. The toughest part of moving is having to figure out which repair shops, and which maintenance service people to use and trust for those everyday inconveniences. I called around the area, and Darlene was so welcoming and helpful. I was scared that the dreadful noise was going to be a doozy. I wasn't quite sure if the noise was ok to drive a few miles to their shop or if I should hire a tow. Unexpectedly, she actually asked if I wanted someone to stop by to listen to it to make sure. ...How many places will do that!?!... My battery was also dead, so, Dave stopped by, jumped my car, and took a listen. Luckily the noise had gone away, but I drove my car over for them to look over and fix something unrelated, and I was again shocked with their service and honesty. Owning a Lexus, I'm not accustomed to feeling relief when I see the ticket. Where, a 15 minute fix is billed for the entire hour. But I'll take it! LoL The cherry on the top of their already exemplary service was not having to figure out who I could get a ride with to drop me off at the shop when my car was ready. I know it's just the first visit, but it really mattered, and I definitely know where to take our cars for service.

First of all, welcome to Sonoma County it's a beautiful area with tons to do, we hope you will enjoy it. Second, wow -just wow! we were blown away by your awesome review, we really appreciate the time you took to write such a detailed one! Because we come from the same side of the "counter" as our customers we understand that auto repair can be expensive. Our main goal here at Automotive Excellence is to provide exceptional customer service, coupled with professional repairs and high quality parts all for a reasonable cost. In reading your review, it sounds like we hit our mark with you!! It was our pleasure serving you and we look forward to building a long lasting relationship with you. Thank you again and take care!!

- Automotive Excellence
5

I went here for some general maintenance, prompted to go from a review i read on google. What sets this shop apart from others is a very simple concept called customer service. It's comparable to eating at a Chickfila vs. a McDonald's; they sell a comparable product, however you keep going back to Chickfila because of the welcomeness you recieve, the transparency, integrity, etc. It really sets itself apart from other shops because of that and for that reason i will give my business to them. I received a personalized thank-you note after having my truck serviced there, that is a big deal and is certainly an excellent impression if the first impression didn't get you already. All of the work done was well explained and made sense for anyone who may not be experts in vehicle knowledge. Overall a great experience

Hi Grant, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Our number one focus IS customer service, we feel it's what sets us apart from other shops. We have a main goal in mind and that is producing high quality repairs with exceptional customer service done for a reasonable price. We're super glad you found us and we appreciate your business. We are very grateful for customers like you and hope you stick with us for years to come! Thanks again!!

- Automotive Excellence
5

I WAS GETTING THE RUN AROUND ABOUT SERVICES FOR MY DODGE AND I CAME ACROSS AUTOMOTIVE EXCELLENCE AND FROM THE MOMENT I CALLED TO SET UP APPT TO THE COMPLETION OF JOB IT WAS A VERY PLEASANT AND PROFESSIONAL . THEY EXPLAINED IN FULL DETAIL OF SERVICES AND EVEN TOOK TIME TO EXPLAIN TO ME THE PARTS THAT FAILED AND THAT WAS REPLACED ... FINDING A BUSINESS U CAN TRUST WHEN HAVING YOUR VEHICLE SERVICED IS EVERYTHING AND AUTOMOTIVE EXCELLENCE GOT THAT FROM ME 100% I AM GLAD I WENT THERE AND I HAVE FOUND A BUSINESS TO SERVICE MY VEHICLES WITH NO WORRIES .... CANT WAIT TO TELL ALL MY FRIENDS TO GO THERE AS WELL ..

Thank you Charles, your review is awesome!! It's unfortunate that you had so much trouble in the past, we can guarantee you will never be told to go elsewhere from us. If it's something we can't fix, we will find someone that can and take care of it for you. We want customers experiences with auto service and repair to be as painless as possible and affordable too. Life is too short to have to worry about these things so just know that we will always do everything possible to merit your confidence and loyalty. It's been our pleasure serving you and getting to know you, we look forward to seeing you on your next trip in!!

- Automotive Excellence
5

I've had both our Hondas and Toyotas serviced here since ~1990 (30+ years now). Excellent service, and an honest business. Great friendly employees. I just had our Toyota Sienna van serviced there that has 218k miles on it. They help keep careful records of what's been done and only do what's actually needed. Their mechanics are very good at finding and fixing problems when they pop up, and they do good preventive maintenance work so unexpected problems don't occur. I trust them. I like them so much for servicing our cars I'm still having our cars serviced there even after we moved 2 hours away; we just drop off our car when we visit the area. I highly recommend them. A+ business and people. Very competent, very honest.

Thank you Chuck for your long history with Automotive Excellence and thank you for leaving us this glowing review!! We will always do everything possible to warrant the loyalty and trust you have placed in us. It has been our pleasure serving you over the years and we look forward to many more to come. Again, thank you we truly do appreciate your business and we appreciate you. We look forward to seeing you on your next trip in.

- Automotive Excellence
5

My wife and I both own Toyotas and we've been getting them serviced at a local business here in town and we're quite happy with our service we were getting until they serviced my wife's Camry transmission and after they performed a transmission service we noticed some issues with the transmission. I called the shop to discuss my concerns about the transmission and asked if I should bring it back to them so check it out or should I take it to a transmission shop and they said I should take it to a transmission shop they have an inspecting and see what the problem might be. So I did some research and checked out some reviews on automotive excellence and decided that might be the best place to have them take a look at my wife's Camry and find out what the problem was with the transmission and in the end we performed another transmission service a more complete one and that solve the problem, so I am very pleased with not only the professional service I received but I also decided that this shop is a more complete shop with better service days and hours then the shop I was going to and now my wife and I feel this should be the shop that we have service both of our Toyotas.

Ken we are super glad you found us! We will always do everything possible to provide exceptional customer service and high quality repairs on your vehicle. We appreciate you and your business and look forward to seeing you again on your next trip in.

- Automotive Excellence
5

Excellent experience. This is my new place to bring my car . Could not have been more satisfied.

Thank you Chuck for leaving a review, we appreciate it and we appreciate you. We will always do everything possible to warrant the loyalty and trust you have placed in us. It was our pleasure serving you and we look forward building a mutually beneficial working relationship with you. Again, thank you we truly do appreciate your business and we appreciate you. We look forward to seeing you on your next trip in.

- Automotive Excellence
5

Very professional! Had amazing customer service with being on time and courteous. The amount was what they quoted me. They had pictures of everything they looked at and texted it right to my phone ! I look forward to doing more business with them!

Thank you Briana we appreciate you and your business, and we appreciate that you took time to leave us a review as they are extremely important. We strive to provide exceptional customer service with high quality repairs for a reasonable price. We know most people like surprises but not the kind you receive may from your auto repair facility when you pick up your vehicle. Our goal is to stand behind what we quote with no surprises, unless it's the good kind we're known for, where the price actually goes down!! We like to under-promise and over-deliver!! Thanks again, we look forward seeing you the next time around and we look forward to continuing to build a mutually beneficial business relationship!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700