Our shop greeter

Where Honesty & Integrity Come Together

Request Service

Customer Reviews & Stories

Leave Us a Review

We want to hear about your experience at Automotive Excellence.

Click on a logo below to leave us a review on your favorite site. This takes just a few minutes and we appreciate you taking the time to do this.

5

I have had my Honda Civic for 9 years, with over 150,000 miles and it runs like new. I have all my work done from day one from Automotive Excellence. The the minute you come in the front door to when you leave they always treat you as your their only customer. Now my son has a Honda and I know we will be in good hands. Thanks Guys

Ken, It's been our pleasure! Hondas are amazing cars! We're happy to hear we have kept yours running like new for 9 years now. We look forward to you being satisfied for another 9 years. We always appreciate the referral of a family member. Your son can count on the same great service & attention to detail we've been happy to provide you with. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! We're always here for ya! - The Automotive Excellence Team!

- Automotive Excellence
5

Choosing an auto repair shop is much like choosing a doctor. You want a doctor that is knowledgeable, honest, conscientious, and most importantly, someone you feel comfortable with and has your best interest and safety at heart. That's what I found at Automotive Excellence 30 years ago. Mike and Automotive Excellence were just the right mix. Automotive Excellence is everything I required in an auto repair shop. I drive an average of 100 miles/day so I rely heavily on my car. I need my car to start up every morning and get me home safely every night. I live 45 minutes north of Automotive Excellence but their convenient location was close to work and they provide courtesy loaner cars as well. I had just bought a new Honda Prelude and was very particular about which auto repair shop I was going to let work on it. You’ve all heard about or had experience with auto repair shops that you take your car to and then something else goes wrong with it soon after getting it back. It’s hard to know who you can trust. Mike had extensive experience servicing Hondas and I immediately felt at ease with him. He would tell me exactly what my car needed and whether it needed to be done now or if it could wait until the next service. There was no pressure or hard sell tactics like some auto repair shops I’ve dealt with in the past. For the next 6 years I took my cars to Automotive Excellence for all my auto repair needs and have referred friends and family who were very satisfied as well. A job relocation forced me to find an auto repair shop closer to home and work. It was a nightmare. I brought my car to one local auto repair shop to fix a “wobble” that would happen when I braked and slowed to a stop. The “Best Shop in Town” said I needed new rear brakes. Problem not solved. Then they determined I needed a wheel alignment. When the problem still existed, I took it back to Mike and his Automotive Excellence team and they diagnosed the problem as a defective tire. Tire replaced, “wobble” gone. If I had gone to Automotive Excellence first it would have saved me hundreds of dollars. Another time I brought that same car to an auto repair shop across the street from work to have my radiator replaced. Everything was fine although I did notice a little difference in the way the gears were changing and I had to press down on the gas pedal more going uphill. One day my car barely made it up a hill. I took the car back to Automotive Excellence and they asked if I had replaced the radiator recently. Yes, I did, why? Well, when the radiator was replaced, whoever did the work did not tighten the transmission cooler lines and I barely had any transmission fluid left. That was all I needed. I should have followed my own advice, when you find the right mix, stick with it. I’m a satisfied customer. I've taken all my Hondas, Acuras, and currently my 2010 Honda Civic as well as my Chevy Tahoe and VW Bug to Automotive Excellence. Mike and his team strive to provide you with personal one-on-one assistance. They thoroughly explain all services and repairs and make every effort possible to ensure that your vehicle is performing at its best. Don't go anywhere else.

Betty, We can't thank you enough for sharing your experiences. Dealing w/ car repairs is a pain. We understand that & make every effort to put you at ease & ensure your experience is as painless as possible. Dealing w/ having to get your car repaired after it was already "fixed" is to say the least infuriating!!! We pride ourselves on quality service & repair done right the first time by our ASE Certified Master Technicians. Followed by the exceptionable one on one customer service you've come to expect. Thank you for referring your family & friends to us. there is no better advertising than a happy customer singing our praises. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team!

- Automotive Excellence
5

I have been getting my car serviced at Automotive Excellence since 1998. The experience has always been great, and, more importantly, my OLD hatchback continues to run great--still getting 40 mpg, which is about 4 mpg more than it's supposed to get! (And yes, the prices are very reasonable.) In fact, when I bought my car in 2000, I picked a Honda just so I could remain an Automotive Excellence customer; no job (or car) is too big or too small for Mike and team. (I could tell you stories, but they're all good.:-)) Comment from Terri E. of Automotive Excellence Business Owner 8/27/2015Elyse, We're overjoyed that you bought a Honda just so you could remain a customer of ours. If we had a nickel for every time we've heard that... we'd have a lot of nickels! You know it's always a pleasure taking care of you and your cars. We'd love for you to share at least one of your stories when you have a chance. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellenence Read more

5

I have been getting my car serviced at Automotive Excellence since 1998. The experience has always been great, and, more importantly, my OLD hatchback continues to run great--still getting 40 mpg, which is about 4 mpg more than it's supposed to get! (And yes, the prices are very reasonable.) In fact, when I bought my car in 2000, I picked a Honda just so I could remain an Automotive Excellence customer; no car is too big or too small for Mike and team. (I could tell you stories, but they're all good.:-))

Elyse, We can't thank you enough for your continued support of our business. Buying a Honda just so you could continue to have us take care of your vehicle is about the highest complement you could pay us, thank you!. We couldn't have said it better ourselves. You are 100% correct Elyse, no job, make or model is too big or too small for us to take on. We'd love for you to share one of your stories when you have an opportunity. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team!

- Automotive Excellence
5

I have been a customer of Automotive Excellence for 20+ years. I have continued to come back because of the great service AE provides. I feel that I'm always getting what I paid for at a fair price. Mike and crew are the best. They never try pressure me into things I don't need. Truly such a reputable business! I have and will continue to recommend Automotive Excellence to friends and family. Comment from Terri E. of Automotive Excellence Business Owner 8/27/2015Karen, That sure does mean a lot to us to hear you call us truly reputable. You know superior customer service & quality workmanship are our number one priority! We can't thank you enough for the support over the past 20+ years. Continuing to refer us to your friends & family is the greatest compliment we can receive. We promise to provide them w/ the same great experience you've had. We really appreciate your business & we appreciate you helping spread the good word w/ such an awesome review! - The Automotive Excellence Team. Read more

5

Mike and the team at Automotive Excellence are the best car repair shop in Sonoma County. They do all the little things that make me feel like a valued customer, whether it be giving me an extra discount even though I didn't bring in a coupon, to vacuuming and washing my car after a service. They're open Saturdays which is a huge help with my busy work schedule, and whenever they need to keep my car over night they have free loaner cars available. I highly recommend them!

Brad, We know it's the little things that count, so it's certainly our pleasure to provide those for our customers. We're happy to do anything we can to ensure our customers receive the best service possible... including being open on Saturdays, & FREE loaner cars, etc.. Whenever you need us, we'll be here for you. We even have an emergency after hours helpline. So don't ever hesitate to give us a call. We look forward to continuing to provide you with quality auto repair & service! - The Automotive Excellence Team

- Automotive Excellence
5

Mike and his Automotive Excellence team are awesome. Our first visit was approx. 20 years ago when we lived in Rohnert Park, and despite the fact we moved 30 miles away 18 years ago we wouldn't go anywhere else. They have serviced many of our vehicles and we have never had any issues, they are thorough, honest, reliable and accurate. We have such peace of mind knowing they are always willing and able to take care of our needs, and make the process painless. Can't say enough good things or recommend them more highly. Automotive Excellence isn't just a name it describes this business perfectly! Comment from Terri E. of Automotive Excellence Business Owner 7/31/2015Claudine, 30 miles is a long way to drive to come see us! We couldn't appreciate your commitment more. It's loyal customers like you that have helped make us successful, thank you! We want every customer who brings their car into our shop, whether they've been coming for 20 years or it's their first visit, to have peace of mind. We pride ourselves on being thorough, honest, reliable and accurate. Thank you for noticing & saying so. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! Read more

5

We have been loyal customers for about 20 years now, despite moving 30 miles away 18 years ago its worth the drive knowing that Mike and his team consistently provide quality service that keep our vehicles running well. They are honest, friendly and reliable and I can't recommend them highly enough.

Claudine, Thanks so much for showing your support on multiple pages! We hope you saw our other response, but if not, we just wanted to say how much we appreciate you spending the extra time to drive 30 miles to come see us! We also appreciate your continued support for the past 20 years. We look forward to continuing to provide you with quality auto repair & service! 'Til next time - The Automotive Excellence Team!

- Automotive Excellence
5

Staff is very friendly and knowledgeable and price is competitive. Why take your car to the dealer and pay much more?

Phil, That's' a very good question. We often ask ourselves the very same question! Our labor rate is about 20%-25% less than most dealerships. We appreciate the kind words about our services & staff too. We appreciate your confidence in us! We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! We look forward to continuing to provide you & your family with quality auto repair & service. - The Automotive Excellence Team!

- Automotive Excellence
5

I've been coming to Automotive Excellence since sometime in the early 1990s. We bought a used Acura from a friend and they said they had the car serviced there. So, we continued having it serviced there as well. After over 250,000 miles, we replaced that car with a Toyota. After paying for a dealer's service for a year or more, we decided to bring the car to Mike. He has kept that car healthy and running well for many, many years. It now has over 260,000 miles and keeps running like a champ. Mike and his team have always taken great care of our vehicles. Repair costs seem fair and we know we can trust them to do what needs to be done without upselling us on unnecessary repairs. Glad for the initial referral way back and would recommend them without hesitation. Comment from Terri E. of Automotive Excellence Business Owner 7/23/2015Anne, We love hearing about how many miles our customers are getting out of their vehicles. We're glad that you've been such a loyal & satisfied customer for so many years. As you know we strongly recommend preventative maintenance above & beyond some of the manufacture's recommendations, for a long service life. You are proof of the results of that! Some of the manufactures today are recommending reduced service. Which results in shortened service life (& selling you a new car sooner). None of us want that. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! Read more

Schedule an Online Appointment

Let Us know how we can help you. Request an online appointment using the FORM below.

 
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Automotive Excellence (707) 584-8700 For Assistance.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700