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5

Automotive Excellence is a very professional shop that pays attention to details and offers budget friendly pricing. They are reliable and communicate all their concerns and needs regarding your automobile. The have loaned me a car when needed, at no extra charge. The office is warm and the adorable cat makes the visit even more appealing.

Rhonda, A large & very important part of the auto service experience is making sure everything we're doing is fully communicated to our customers. We don't want you to have any surprises. We also want you to know about things that may need attention in the future so you can plan/budget. We're pleased in knowing how much that's appreciated. Of course, we also love hearing how the entire team (including our newest furry addition Ms. Funny), has been a pleasure to work with. FREE loaner cars are just one of many ways we try to help make your auto service & repair experience a little more convenient. We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! We look forward to continuing to provide you with quality auto repair & service! - The Automotive Excellence Team!

- Automotive Excellence
5

I've been a customer of Automotive Excellence since 2007. I'm am owner of a 2003 Acura MDX. Dependability and reliability is what I find with them. I get the car back when promised. There are written estimates that are explained. If there is anything else discovered while working on the car they will phone and explain to ask for the "ok." My last visit a noise initially diagnosed as a bad alternator with a $500 price tag, turned out to be something unrelated with no cost to me. Noise gone, problem resolved. Honesty and no BS. This is why I keep coming back. Thank you Mike. John Payne Petaluma Comment from Terri E. of Automotive Excellence Business Owner 1/19/2016John, Dependability & reliability is what we strive for on every job, & w/ every customer. Thank you for acknowledging that. We take great pride in keeping the customer informed through out the repair process. At the end we always go over every aspect of the repairs to ensure a full understand of the work that was completed & the work that may need attention in the future. We're glad you appreciate that. We're also glad that your alternator wasn't the issue, & it was something much simpler. You know if you ever have any issues, we'll be here for you. We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Oh, also -- let's keep in touch on Facebook: Read more

5

As a contractor and a business owner, I place a lot of emphasis on customer service. Automotive Excellence has proved to be one of those rare businesses that truly takes good care of their customers. From scheduling the work, the performance of their very experienced technicians, the communication and the free loaner car, Mike's business far surpasses that of most mechanic's shops that I've dealt with in the past. I've brought all my previous trucks to this shop for the past 10 years, and have never been disappointed. Their prices for service are always competitive, and the work is always completed professionally and efficiently. Thank You Automotive Excellence! Bill / True Colors Painting Comment from Terri E. of Automotive Excellence Business Owner 1/18/2016Bill, We feel the same way! We're happy to hear we meet your high standards. Our goal is always to try & achieve 100% customer satisfaction w/ each & every customer. We can't say just how much it means to us to have you take notice & point it out. We know giving up your vehicle, especially your work vehicle(s), can be a down right hassle! We always to try to make it as hassle free as possible. FREE loaner cars are just a small sampling of the way we want to serve our customers. We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

5

I've been taking my car here for 8 years. They always provide great customer service and shoot me straight! They are honest and never try to up sell me on things my car doesn't need. I would and have recommended people to take their car here for services! Comment from Terri E. of Automotive Excellence Business Owner 1/12/2016Allison, We know that's one of a customers biggest fears when going to an automotive repair shop -- wondering if they'll offer you something your car doesn't need, that is. As you quite truthfully stated that's not how we operate, nor quite frankly how any shop should operate. Our job is to identify things that need attention & bring them to your attention. Unfortunately that process gets misinterpreted sometimes. Thank you for understanding that. Our motto is, "we take the scare out of auto repair!" And we do that every day!!! The greatest compliment a customer can give us is to refer friends & family members, thank you! We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

5

Great honest shop always willing to go the extra mile. They have been my go-to shop for a while now. No job is too big or small for them and they always steer you in the right direction. I recommend them to everybody I know. Keep up the great work guys!

Endy, We know car issues can be quite inconvenient. We always try to make the experience here as smooth & hassle free as possible. We always do every thing we can to ensure that happens. Thank you for referring your friends & family members, it is the greatest compliment we can receive! We really appreciate your business & we appreciate you helping spread the good word w/ such an awesome review! We look forward to continuing to provide you with quality auto repair & service! - The Automotive Excellence Team!

- Automotive Excellence
5

I've been taking my vehicles to Automotive Excellence for over 15 years now. The service is always excellent and at a fair price. Never had a problem with my cars thanks to them. They are very honest and provide a really good service. I highly recommend Automotive Excellence.

Kevin, We appreciate your loyalty to us for over 15 years & for giving us high marks! It's always our pleasure to take care of you & your entire family! We're proud knowing that your vehicles have performed trouble free in part to us. However, you deserve most of the credit for bringing them in regularly for preventive maintenance. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! We look forward to continuing to provide you & your family with quality auto repair & service! - The Automotive Excellence Team!

- Automotive Excellence
5

Automotive Excellence is great I would not go anywhere else to have my car repaired. In the past I would take my car elsewhere always feeling as if they were not truthful about repairs they said I needed. Automotive Excellence has never made me feel that way they have always explained why I need the repairs not treating me as if I was stupid. I would recommend Automotive Excellence and have recommended to others they are fantastic.

Roberta, Thank you for sharing your experience w/ us & others. Our priorities are always first & foremost honesty, integrity, & education. Getting your vehicle repaired & having you understand those repairs & why they were necessary is very important to us. We understand the customer appreciates it too. We are grateful for you pointing it out. We'll always be here for you for what ever it is you need! We really appreciate your business & we appreciate you helping spread the good word w/ such an awesome review! We look forward to continuing to provide you with quality auto repair & service! - The Automotive Excellence Team!

- Automotive Excellence
5

Awesome service! Very attentive to new customers and do a great job of ensuring they will be return customers. Excellent at building customer loyalty after just one visit. I'll be returning and I'm sure everyone else who comes here will feel the same way. Comment from Terri E. of Automotive Excellence Business Owner 11/3/2015Jeremy, We loved hearing that your first visit w/ us was such a positive experience. We know car service & repair can be a real hassle sometimes. We always try to make it as hassle-free as possible. We care a lot about our customers & their experience w/ us. We want to ensure they're always well taken care of. We're glad that's exactly how you felt! Feed back from our customers is always welcomed & appreciated. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

5

We've been taking our cars to Mike ever since I bought my little blue Civic in 1986. Since then, we've stuck with Honda and Toyota, in large part because we don't want to change to another repair shop. We've always had excellent service and our cars run great. We've all gotten a little grayer over the years, and the little blue Civic has long since been replaced (but we had it to 225,000 miles, thanks to Mike), but the service at Automotive Excellence has remained just that, excellent.

Sohni, The highest complement anyone could pay us is to purchase a certain make of vehicle just to continue to use our services. We're glad to hear that you were so impressed w/ us way back when that you stuck with Honda's and Toyota's for that reason. It has been our pleasure to serve you & your entire family! You know we'll always be here for you. Continuing to provide the excellent service you deserve...expect! We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team!

- Automotive Excellence
5

I have known Mike for over 25 years. He is an honest, knowledgeable, and professional business owner. He has done work on my two Acuras and one Honda. The mechanics are always able to complete the necessary service and repairs in a timely manner and at a reasonable rate. I highly recommend them to others and trust Mike and his mechanics implicitly.

Nancy, We respect & appreciate our customers to the fullest. It may sound cliche to say it, but that's why we are always straight forward, honest & will go out of our way to do what is necessary to accommodate you! We never want to keep you waiting for repairs to be done. A lot of places offer lip service. We just offer SERVICE! We can't thank you enough for not only appreciating that but acknowledging it and sharing your experience with others. It's been our pleasure taking care of you and your vehicles for the past 20+ years! We look forward to continuing to provide you with quality auto repair & service!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700