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Customer Reviews & Stories

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5

Prompt, excellent service. Customer friendly. Highly recommended!

Thank you Delores for the 5-star review! And thank you for the confidence you have placed in us. It was our pleasure serving you and we look forward to building upon our new relationship with you!! We would like to welcome you to our Automotive Excellence family.

- Automotive Excellence
5

I was visiting my sis-in-law at college when my car started making a noise. We looked up on google saw great reviews and figured we would give them a call. It was late in the day on a Friday. They not only took me in that day to give me a diagnosis, but he even waited for my ride to come a little after hours. I have a Ford Escape and realized leaving that night that they actually don’t “officially” work on Ford’s yet they still took me in. Plus, my 3 year old son was in the waiting room with me and they brought out some toys for him to play with while we were waiting.The next day my car was fixed and ready for me to finish my trip home. This is a family owned business and you can tell by the way you are treated as family. I would never have received the kind of care I did from a regular car place. I would recommend this place to anyone needing work done!

Wow Morgan what an amazing review, we certainly do appreciate it. We're glad we were able to get you back on the road without too much trouble, it really was our pleasure. We know you don't live in our area which makes your review even more special. We normally tell our new clients "welcome to the Automotive Excellence family" but in your case it's more like "extended family" ☺️. Nonetheless, we're glad we met you and take care!!

- Automotive Excellence
5

I was visiting my sister while on a vcation. I had warning lights come on & off when starting my car. My sister recommended I take my car to Automotive Excellence. The staff was very friendly and kind from the first phone call through the entire repair experience. Getting an apointment was easy and the repair was done quickly. They kept in contact and were open about what was needed and how long the repair would take. I felt cared for and that my car was in good hands. I highly recommend this company for your car repair needs!

Maggie we couldn't be more pleased that your sister recommended you to us! It was our pleasure getting your Honda back on the road without too much trouble. Our main focus here at Automotive Excellence is to provide exceptional customer service and it sounds like we hit our mark with you. There is only one thing left for us to say and that is welcome to the Automotive Excellence family!!

- Automotive Excellence
5

Professional, friendly, punctual, and very fair.

Thank you Gary, we strive to provide exceptional customer service, coupled with high quality repairs done for a reasonable cost and it seems like we hit the mark with you! We appreciate the 5-star review and we appreciate you and your business! Take care and we look forward to seeing you again the next time you are in!!

- Automotive Excellence
5

Auto Excellence has been servicing my 2002 Honrda-crv for 5 years. The work ethic and procedures are impeccable and the cost is affordable. The name 'Auto Excellence' is very descriptive of all my experience with this business. KTY (Kevin), is a Master Mechanic and his work exceeds the title expectations. Thank you Auto Excellence and staff for servicing my vehicle. I appreciate you.

Thank you Shirley for such a wonderful 5-star review! We appreciate you and your business and know that without awesome people like you we wouldn't be here! Kevin is a Rockstar technician and we will be sure to tell him how he exceeded your expectations! Thank you for the past 5 years of business and we hope there will be at least another 5 more!!

- Automotive Excellence
4

Always a great experience. I wish, I had found Automotive Excellence years earlier.

Thank you for the 5-stars! Hope to see you again soon!

- Automotive Excellence
5

Thank you Kevin for the 5-star review!!

- Automotive Excellence
5

Had a 90k service done to my car and I had excellent service and the people were pretty amazing too. I took my two year old son with me and they made him feel comfortable.

5

Had a 90k service done to my car and I had excellent service and the people were pretty amazing too. I took my two year old son with me and they made him feel comfortable.

5

The facility is well equipped to handle most all general repairs and maintenance. The reception was easy, fast, and clear with all repairs and costs quickly and clearly communicated. The job was performed within the allotted time and it was completed well. Unlike many other facilities, my vehicle was returned to me just as clean as when I delivered it. While the work, reception, service, and expertise were all top-notch, there was a small glich which occurred. The concern was that this same small glich occurred at the previous maintenance date as well. The tires were overinflated beyond the recommended amount which detonated my vehicle's 'tire inflation' warning - a real irritating and unnecessary experience! As this was the second time this occurred, I will insist that no tire pressure alterations be completed in the future. Other than this, the whole process was well done and I will continue to return to this establishment with no additional concerns.

Thank you for your feedback, we appreciate your concerns and will look into our tire inflation policy and make adjustments as necessary. We work very hard to provide exceptional customer service and repair and we want to know if we have fallen short of our goal. Otherwise, we would like to thank you for the positive feed back as well as your descriptive 5-star review of our facility, our practices and personnel. Take care!!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700