Choosing an auto repair shop is much like choosing a doctor. You want a doctor that is knowledgeable, honest, conscientious, and most importantly, someone you feel comfortable with and has your best interest and safety at heart. That's what I found at Automotive Excellence 30 years ago. Mike and Automotive Excellence were just the right mix. Automotive Excellence is everything I required in an auto repair shop. I drive an average of 100 miles/day so I rely heavily on my car. I need my car to start up every morning and get me home safely every night. I live 45 minutes north of Automotive Excellence but their convenient location was close to work and they provide courtesy loaner cars as well. I had just bought a new Honda Prelude and was very particular about which auto repair shop I was going to let work on it. You’ve all heard about or had experience with auto repair shops that you take your car to and then something else goes wrong with it soon after getting it back. It’s hard to know who you can trust. Mike had extensive experience servicing Hondas and I immediately felt at ease with him. He would tell me exactly what my car needed and whether it needed to be done now or if it could wait until the next service. There was no pressure or hard sell tactics like some auto repair shops I’ve dealt with in the past. For the next 6 years I took my cars to Automotive Excellence for all my auto repair needs and have referred friends and family who were very satisfied as well. A job relocation forced me to find an auto repair shop closer to home and work. It was a nightmare. I brought my car to one local auto repair shop to fix a “wobble” that would happen when I braked and slowed to a stop. The “Best Shop in Town” said I needed new rear brakes. Problem not solved. Then they determined I needed a wheel alignment. When the problem still existed, I took it back to Mike and his Automotive Excellence team and they diagnosed the problem as a defective tire. Tire replaced, “wobble” gone. If I had gone to Automotive Excellence first it would have saved me hundreds of dollars. Another time I brought that same car to an auto repair shop across the street from work to have my radiator replaced. Everything was fine although I did notice a little difference in the way the gears were changing and I had to press down on the gas pedal more going uphill. One day my car barely made it up a hill. I took the car back to Automotive Excellence and they asked if I had replaced the radiator recently. Yes, I did, why? Well, when the radiator was replaced, whoever did the work did not tighten the transmission cooler lines and I barely had any transmission fluid left. That was all I needed. I should have followed my own advice, when you find the right mix, stick with it. I’m a satisfied customer. I've taken all my Hondas, Acuras, and currently my 2010 Honda Civic as well as my Chevy Tahoe and VW Bug to Automotive Excellence. Mike and his team strive to provide you with personal one-on-one assistance. They thoroughly explain all services and repairs and make every effort possible to ensure that your vehicle is performing at its best. Don't go anywhere else.
Betty, We can't thank you enough for sharing your experiences. Dealing w/ car repairs is a pain. We understand that & make every effort to put you at ease & ensure your experience is as painless as possible. Dealing w/ having to get your car repaired after it was already "fixed" is to say the least infuriating!!! We pride ourselves on quality service & repair done right the first time by our ASE Certified Master Technicians. Followed by the exceptionable one on one customer service you've come to expect. Thank you for referring your family & friends to us. there is no better advertising than a happy customer singing our praises. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team!
- Automotive Excellence