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Customer Reviews & Stories

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5

Excellent service.

Thank you Deborah for taking time to leave us a review!! We appreciate it and we appreciate you and your business.

- Automotive Excellence
5

as always great service, Dave is wonderful

Thank you Jim for leaving us a review! Once again, we appreciate you and your business. We will always do everything possible to continue to earn your loyalty and trust. We look forward to seeing you the next time around, take care!

- Automotive Excellence
4

My new Prius exhaust system is working well. I'm not going to laugh if the thieves steal my converter yet again.

5

I've been a customer since spring of 2019, and I couldn't be happier with Automotive Exellence and their service, pricing and integrity. Recently, they installed a new battery and I thought of my days of bringing my car to a dealership for servicing. More than 2 years ago, the dealership stated I needed a battery. This didn't feel right, and I refused their recommendation. I feel confident in AE, knowing they'll recommend only what is needed.

As always Ellen we appreciate you and your business -it's customers like you that make our job so much fun. We are glad you found us and want you to know we will always do everything possible to merit the confidence you have shown in us. It has truly been our pleasure serving you and we look forward to seeing you again the next time around!!

- Automotive Excellence
5

I've used Automotive Excellence for almost 30 years. Whether it was the "old" management or now the new, I've always been completely satisfied with their service. They've always been straight forward on what service my vehicles should have, on what was not need, and what to expect for next. I will stick with them for all my Lexus' servicing requirements in the future.

Thank you John for your glowing review of Automotive Excellence! Whether it was the old management or new, your business is very much appreciated. It has been our pleasure serving you over the years and we want you to know we will always do everything necessary in continuing to provide you with exceptional service and high quality repairs for many more years to come!!

- Automotive Excellence
5

They are thorough! They don't give up until the problem has been resolved! ⭐⭐⭐⭐

Thank you for leaving us a 5-star review we certainly do appreciate it. We also appreciate the loyalty and confidence you have placed in us and will always do everything possible to warrant it. We thank you again and look forward to seeing you the next time you are in for service!!

- Automotive Excellence
5

Automotive Excellence service and personnel are amazing! They are committed to honesty and workmanship. Nissan told me I needed $3600 repair of the timing cover seal. A friend recommended Automotive Excellence. They took photos of the engine and for $95 cleaned the oil around the engine and replaced a drain plug. Problem solved. My family, friends and I will always trust Automotive Excellence!

Thank you Rebecca for your review, we appreciate that you took time to leave us one! It was our pleasure serving you and we're glad we were able to get to the bottom of your oil leak, saving you thousands! We look forward to building a long and mutually beneficial working relationship with you and your car(s). Thanks again and we look forward to the next time we can be of service to you!!

- Automotive Excellence
5

Taking my car to Automotive Excellence was by far the best experience I've had with an automotive shop and with a long history of driving used cars, that's a big statement. I'm new to the area and relied on reviews to make a decision on where to take my car and I couldn't be happier with my decision. I am impressed with their communication, sending text alerts as well as a link to the CARFAX report. The repair was completed faster than I expected and with multiple issues with my car, I was not pressured to fix them, instead respectfully communicated to and that's hard to find. The small touch of leaving candy in my car was icing on the cake; I will recommend them time and time again!

As you know Shannan reviews are super important to us and we would like to thank you for taking time to leave us a review! We appreciate you and your business. We will always do whatever is necessary to continue to provide top notch service along with exceptional customer service. It was our pleasure serving you and we look forward to seeing you again at your next service!!

- Automotive Excellence
5

Automotive excellence is amazing. We always have worried about who would be an honest mechanic to take our car to and they were recommended to us through a friend. We are so happy to have found them. They were honest. We had been told by another mechanic that we needed new brakes really soon but automotive excellence checked our brakes and said that they were fine and we had 80% left on our brakes. Wow! That was a wonderful surprise. They did an amazing job on our 75,000 mile check up, washed our car, and we’re always very courteous and friendly. We will definitely go back to them and I recommend them very highly. Whatever the highest recommendation is that’s what they get!

Thank you Pamela for such a glowing review!! We appreciate you and your business and it was truly our pleasure serving you. Our goal here is to provide exceptional customer service coupled with high quality repairs for a reasonable price. It sounds like we met the goal of great customer service! We look forward to a long working relationship with you and we look forward to seeing you the next time around, in about 5,000 miles!!

- Automotive Excellence
5

I needed a cluch replacement. After they took it apart. Found a part that was very worn "my fault for not bringing it in sooner". It was not a part that was made anymore and could not be found. Dave at Automotive Excellence had my original part rebuilt. Had my 1999 Suzuki running and me happy again. Dave kept me informed with every step of the way. I trust them to work on all my cars from now on. Thank you to all at Automotive Excellence for doing the job right.

Thank you so much for the awesome review!! We appreciate you and your business and, will always do whatever it takes to continue earning your trust. We will work relentlessly to ensure that we keep our customers cars running well today and down the road. Thanks again and we look forward to seeing you again the next time around. We wish you and your family a very happy holiday!!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700