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Customer Reviews & Stories

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5

The name Automotive Excellence is quite fitting for this shop, I'm giving it 5 stars! I needed a service on my 2017 Mazda 6 and discovered that the Mazda dealership is no longer in Santa Rosa. I purchased my car new so the dealership was the only place I felt comfortable bringing my car for service and repair - until now. I was concerned about going to a non-dealership but decided to take a chance at Automotive Excellence given so many good reviews, which is why I'm happy to leave this review. I have to say, they did an excellent job! Not only was Dave (the owner) super friendly, they really took care of my car - they serviced it, aligned my new tires (without extra charge), cleaned it inside and out (it was so nice), and to top it off - they left candy for me on my dash (how cute is that!). Believe it or not, it didn't end there - when I went to pick up my car, Dave explained to me that my next service was the expensive 60k mile service, and given the cost of that service, he said there were a couple of things that we could do sooner so that I didn't have to absorb such a large cost all at once. At this point, I knew that I was working with not only a professional, but also a human being that understands not everyone is in the same financial status, especially during this pandemic. I will definitely be bringing my car back to Dave at Automotive Excellence, as well as my other cars. If you have any concerns or hesitations about bringing your car to a non-dealership for service or repair, this is the place to go. Many thanks to Dave and his team at Automotive Excellence!

Wow Nancie, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We’re a small, family run business here at Automotive Excellence and every bit of feedback like this does so much to help us out! We want you to know we appreciate you and your business and will work diligently to earn your trust and loyalty. We’re very grateful for customers like you and hope you stick with us for years to come!

- Automotive Excellence
5

My husband told me of Automotive Excellence. This was my first time there and it was a joy. Getting an appointment was easy, then when I drove up, Dave came out to my car and tested it right away. He knew exactly what to do. The receptionist was kind and explained time and call back procedures. Even the bill was less than I expected. I am so glad I took my Honda to this shop. I will return if I have any other issues. Thanks you all for your great work!

We're so glad your husband referred you to us -welcome to the Automotive Excellence family. We thank you for your business and want you to know we will do everything possible to merit your business. We’re grateful for customers like you and hope you stick with us for years to come!

- Automotive Excellence
5

Thank you for the 5-star review Carli!!

- Automotive Excellence
5

AE has been my auto care home for 25 years. Friendly staff, fair pricing, and expert service keep me coming back. My 22-year-old Civic still runs great. I appreciate Dave and especially the "special service" my Civic recently received there--Above and Beyond. Thank you.

Thank you Mary we appreciate you and your business. We want you to know we will continue to work diligently earning your trust and loyalty. It has been our pleasure serving you over the years and we look forward to many more to come!

- Automotive Excellence
5

They are the best and have been for the about 35 years I’ve been taking my car to them.

Thank you Janne for leaving us a review and thank you for your long history with Automotive Excellent! We appreciate you and your business and will do everything possible to continue earning your trust and loyalty!

- Automotive Excellence
5

Excellent service and honest awesome service. Just the best.

Thank you Rita, we think you're the best!! Thank you for the 5-star review!

- Automotive Excellence
5

Absolutely the best. I have been going to Automotive Excellence since 1988. They have always taken excellent care of my Civics.

Raymond thank you for the 5-star review! We appreciate it and we appreciate you. It has been our pleasure serving you over the years and want you to know we will always work diligently to provide you with quality repairs. Thanks again and we look forward to seeing you the next time around!!

- Automotive Excellence
5

The service was excellent. The Automotive Excellence's staff and technicians serviced my 2006 Toyota Sequoia with unparalleled professionalism. Thank you for your service.

Thank you Heidrun we appreciate the review and we appreciate you! Our main objective here at Automotive Excellence is to provide exceptional service coupled with the highest quality repairs done for a reasonable price. It seems like we may have hit our mark with you!! Again we thank you very much for your business and look forward to seeing you the next time you're in!

- Automotive Excellence
5

Everything from setting up an appointment through the meeting, the repair/service, as well as the conference upon completion of the general routine maintenance service was top-notch. It felt like I was the only and most important customer of the day! The car was delivered clean when I arrived and returned back to me as clean as it was left. The time for the service easily beat out the time I used to spend at a dealership for the same service requirements. The cost was more than competitive; I was quite pleasantly surprised. All in all, a good experience available. I just wish the lounge was big enough to complete private work on a computer . . . Congratulations for a well-designed customer service operation! I definitely WILL be returning as a regular!

Welcome to the Automotive Excellence family Larry. Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority here is customer service and we are ecstatic that we met that mark! As far as our waiting area, we couldn't agree more, it definitely needs to be reconfigured. Revamping our waiting area is definitely one of our goals down the road a bit. We want our customers to feel comfortable while they are waiting for the repairs to be completed. Anyway, it's kind folks like you make our job a pleasure and we look forward to serving you again in the future!!

- Automotive Excellence
5

Thank you for the 5-stars! Hope to see you again soon!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700