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5

I've been taking my car here for 8 years. They always provide great customer service and shoot me straight! They are honest and never try to up sell me on things my car doesn't need. I would and have recommended people to take their car here for services! Comment from Terri E. of Automotive Excellence Business Owner 1/12/2016Allison, We know that's one of a customers biggest fears when going to an automotive repair shop -- wondering if they'll offer you something your car doesn't need, that is. As you quite truthfully stated that's not how we operate, nor quite frankly how any shop should operate. Our job is to identify things that need attention & bring them to your attention. Unfortunately that process gets misinterpreted sometimes. Thank you for understanding that. Our motto is, "we take the scare out of auto repair!" And we do that every day!!! The greatest compliment a customer can give us is to refer friends & family members, thank you! We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

5

Great honest shop always willing to go the extra mile. They have been my go-to shop for a while now. No job is too big or small for them and they always steer you in the right direction. I recommend them to everybody I know. Keep up the great work guys!

Endy, We know car issues can be quite inconvenient. We always try to make the experience here as smooth & hassle free as possible. We always do every thing we can to ensure that happens. Thank you for referring your friends & family members, it is the greatest compliment we can receive! We really appreciate your business & we appreciate you helping spread the good word w/ such an awesome review! We look forward to continuing to provide you with quality auto repair & service! - The Automotive Excellence Team!

- Automotive Excellence
5

I've been taking my vehicles to Automotive Excellence for over 15 years now. The service is always excellent and at a fair price. Never had a problem with my cars thanks to them. They are very honest and provide a really good service. I highly recommend Automotive Excellence.

Kevin, We appreciate your loyalty to us for over 15 years & for giving us high marks! It's always our pleasure to take care of you & your entire family! We're proud knowing that your vehicles have performed trouble free in part to us. However, you deserve most of the credit for bringing them in regularly for preventive maintenance. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! We look forward to continuing to provide you & your family with quality auto repair & service! - The Automotive Excellence Team!

- Automotive Excellence
5

Automotive Excellence is great I would not go anywhere else to have my car repaired. In the past I would take my car elsewhere always feeling as if they were not truthful about repairs they said I needed. Automotive Excellence has never made me feel that way they have always explained why I need the repairs not treating me as if I was stupid. I would recommend Automotive Excellence and have recommended to others they are fantastic.

Roberta, Thank you for sharing your experience w/ us & others. Our priorities are always first & foremost honesty, integrity, & education. Getting your vehicle repaired & having you understand those repairs & why they were necessary is very important to us. We understand the customer appreciates it too. We are grateful for you pointing it out. We'll always be here for you for what ever it is you need! We really appreciate your business & we appreciate you helping spread the good word w/ such an awesome review! We look forward to continuing to provide you with quality auto repair & service! - The Automotive Excellence Team!

- Automotive Excellence
5

Awesome service! Very attentive to new customers and do a great job of ensuring they will be return customers. Excellent at building customer loyalty after just one visit. I'll be returning and I'm sure everyone else who comes here will feel the same way. Comment from Terri E. of Automotive Excellence Business Owner 11/3/2015Jeremy, We loved hearing that your first visit w/ us was such a positive experience. We know car service & repair can be a real hassle sometimes. We always try to make it as hassle-free as possible. We care a lot about our customers & their experience w/ us. We want to ensure they're always well taken care of. We're glad that's exactly how you felt! Feed back from our customers is always welcomed & appreciated. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

5

We've been taking our cars to Mike ever since I bought my little blue Civic in 1986. Since then, we've stuck with Honda and Toyota, in large part because we don't want to change to another repair shop. We've always had excellent service and our cars run great. We've all gotten a little grayer over the years, and the little blue Civic has long since been replaced (but we had it to 225,000 miles, thanks to Mike), but the service at Automotive Excellence has remained just that, excellent.

Sohni, The highest complement anyone could pay us is to purchase a certain make of vehicle just to continue to use our services. We're glad to hear that you were so impressed w/ us way back when that you stuck with Honda's and Toyota's for that reason. It has been our pleasure to serve you & your entire family! You know we'll always be here for you. Continuing to provide the excellent service you deserve...expect! We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team!

- Automotive Excellence
5

I have known Mike for over 25 years. He is an honest, knowledgeable, and professional business owner. He has done work on my two Acuras and one Honda. The mechanics are always able to complete the necessary service and repairs in a timely manner and at a reasonable rate. I highly recommend them to others and trust Mike and his mechanics implicitly.

Nancy, We respect & appreciate our customers to the fullest. It may sound cliche to say it, but that's why we are always straight forward, honest & will go out of our way to do what is necessary to accommodate you! We never want to keep you waiting for repairs to be done. A lot of places offer lip service. We just offer SERVICE! We can't thank you enough for not only appreciating that but acknowledging it and sharing your experience with others. It's been our pleasure taking care of you and your vehicles for the past 20+ years! We look forward to continuing to provide you with quality auto repair & service!

- Automotive Excellence
5

My wife's Sienna had a problem with one of the stop lamps and I went to PepBoys for a replacement. The guy looked it up in the computer and got me the part. I got home and it didn't fit. Went back 4 more times - each time they looked it up and sold me the wrong part. Not only did the bulbs not fit, but at some point the car failed to shift out of park! I figured it was somehow related to the bulb issue but was at a loss. I ended up getting the car over to Automotive Excellence and they took a look at it. The technician was able to recite the correct bulb part from memory (which was not one that PepBoys indicated) and showed me how to override the shifting problem. But he suspected an electrical problem, most likely a blown fuse due to an incorrect bulb. Even though they were closing, he took the time to find and replace the fuse. Problem solved! Automotive Excellence was very professional and wanted to "do the job right". So this must have cost a lot then, huh? Nope - they refused to take any money, even though I offered to pay. So I'm not going to trust PepBoys again when both the people and computers are wrong about part numbers. But I do have total confidence in Automotive Excellence! Comment from Terri E. of Automotive Excellence Business Owner 9/29/2015Mike, We can definitely understand how frustrating it must have been to continue having bulbs not fit and then, on top of that, have the car fail to shift out of park. The fact that you came in when we were about to close was not an issue at all. We're just glad we were able to take a look at it for you and put an end to the issue. More importantly get you on your way to Disneyland w/o having to rent a car! We hope everything is still working properly & you made it safely to the happiest place on earth! We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

5

I have had my Honda Civic for 9 years, with over 150,000 miles and it runs like new. I have all my work done from day one from Automotive Excellence. The the minute you come in the front door to when you leave they always treat you as your their only customer. Now my son has a Honda and I know we will be in good hands. Thanks Guys

Ken, It's been our pleasure! Hondas are amazing cars! We're happy to hear we have kept yours running like new for 9 years now. We look forward to you being satisfied for another 9 years. We always appreciate the referral of a family member. Your son can count on the same great service & attention to detail we've been happy to provide you with. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! We're always here for ya! - The Automotive Excellence Team!

- Automotive Excellence
5

Choosing an auto repair shop is much like choosing a doctor. You want a doctor that is knowledgeable, honest, conscientious, and most importantly, someone you feel comfortable with and has your best interest and safety at heart. That's what I found at Automotive Excellence 30 years ago. Mike and Automotive Excellence were just the right mix. Automotive Excellence is everything I required in an auto repair shop. I drive an average of 100 miles/day so I rely heavily on my car. I need my car to start up every morning and get me home safely every night. I live 45 minutes north of Automotive Excellence but their convenient location was close to work and they provide courtesy loaner cars as well. I had just bought a new Honda Prelude and was very particular about which auto repair shop I was going to let work on it. You’ve all heard about or had experience with auto repair shops that you take your car to and then something else goes wrong with it soon after getting it back. It’s hard to know who you can trust. Mike had extensive experience servicing Hondas and I immediately felt at ease with him. He would tell me exactly what my car needed and whether it needed to be done now or if it could wait until the next service. There was no pressure or hard sell tactics like some auto repair shops I’ve dealt with in the past. For the next 6 years I took my cars to Automotive Excellence for all my auto repair needs and have referred friends and family who were very satisfied as well. A job relocation forced me to find an auto repair shop closer to home and work. It was a nightmare. I brought my car to one local auto repair shop to fix a “wobble” that would happen when I braked and slowed to a stop. The “Best Shop in Town” said I needed new rear brakes. Problem not solved. Then they determined I needed a wheel alignment. When the problem still existed, I took it back to Mike and his Automotive Excellence team and they diagnosed the problem as a defective tire. Tire replaced, “wobble” gone. If I had gone to Automotive Excellence first it would have saved me hundreds of dollars. Another time I brought that same car to an auto repair shop across the street from work to have my radiator replaced. Everything was fine although I did notice a little difference in the way the gears were changing and I had to press down on the gas pedal more going uphill. One day my car barely made it up a hill. I took the car back to Automotive Excellence and they asked if I had replaced the radiator recently. Yes, I did, why? Well, when the radiator was replaced, whoever did the work did not tighten the transmission cooler lines and I barely had any transmission fluid left. That was all I needed. I should have followed my own advice, when you find the right mix, stick with it. I’m a satisfied customer. I've taken all my Hondas, Acuras, and currently my 2010 Honda Civic as well as my Chevy Tahoe and VW Bug to Automotive Excellence. Mike and his team strive to provide you with personal one-on-one assistance. They thoroughly explain all services and repairs and make every effort possible to ensure that your vehicle is performing at its best. Don't go anywhere else.

Betty, We can't thank you enough for sharing your experiences. Dealing w/ car repairs is a pain. We understand that & make every effort to put you at ease & ensure your experience is as painless as possible. Dealing w/ having to get your car repaired after it was already "fixed" is to say the least infuriating!!! We pride ourselves on quality service & repair done right the first time by our ASE Certified Master Technicians. Followed by the exceptionable one on one customer service you've come to expect. Thank you for referring your family & friends to us. there is no better advertising than a happy customer singing our praises. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700