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Customer Reviews & Stories

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5

Taking my car to Automotive Excellence was by far the best experience I've had with an automotive shop and with a long history of driving used cars, that's a big statement. I'm new to the area and relied on reviews to make a decision on where to take my car and I couldn't be happier with my decision. I am impressed with their communication, sending text alerts as well as a link to the CARFAX report. The repair was completed faster than I expected and with multiple issues with my car, I was not pressured to fix them, instead respectfully communicated to and that's hard to find. The small touch of leaving candy in my car was icing on the cake; I will recommend them time and time again!

As you know Shannan reviews are super important to us and we would like to thank you for taking time to leave us a review! We appreciate you and your business. We will always do whatever is necessary to continue to provide top notch service along with exceptional customer service. It was our pleasure serving you and we look forward to seeing you again at your next service!!

- Automotive Excellence
5

Automotive excellence is amazing. We always have worried about who would be an honest mechanic to take our car to and they were recommended to us through a friend. We are so happy to have found them. They were honest. We had been told by another mechanic that we needed new brakes really soon but automotive excellence checked our brakes and said that they were fine and we had 80% left on our brakes. Wow! That was a wonderful surprise. They did an amazing job on our 75,000 mile check up, washed our car, and we’re always very courteous and friendly. We will definitely go back to them and I recommend them very highly. Whatever the highest recommendation is that’s what they get!

Thank you Pamela for such a glowing review!! We appreciate you and your business and it was truly our pleasure serving you. Our goal here is to provide exceptional customer service coupled with high quality repairs for a reasonable price. It sounds like we met the goal of great customer service! We look forward to a long working relationship with you and we look forward to seeing you the next time around, in about 5,000 miles!!

- Automotive Excellence
5

I needed a cluch replacement. After they took it apart. Found a part that was very worn "my fault for not bringing it in sooner". It was not a part that was made anymore and could not be found. Dave at Automotive Excellence had my original part rebuilt. Had my 1999 Suzuki running and me happy again. Dave kept me informed with every step of the way. I trust them to work on all my cars from now on. Thank you to all at Automotive Excellence for doing the job right.

Thank you so much for the awesome review!! We appreciate you and your business and, will always do whatever it takes to continue earning your trust. We will work relentlessly to ensure that we keep our customers cars running well today and down the road. Thanks again and we look forward to seeing you again the next time around. We wish you and your family a very happy holiday!!

- Automotive Excellence
5

We've been bringing our vehicles to Automotive Excellence for years and Dave and the crew there have always been wonderful!

Thank you Jesse we appreciate that you left us a review! It's been our pleasure serving you and we value your business. We will always do everything possible to merit the confidence and loyalty you've shown in us. Thank you and the entire staff wishes you and your family a very happy holiday!!

- Automotive Excellence
5

They far exceeded their promise regarding price, and ontime delivery

Thank you Art for giving us an awesome 5-star review! We appreciate your long history with Automotive Excellence and we appreciate your business. We will always do whatever is necessary to continue to earn your trust and loyalty. Thank you again and we look forward to seeing you next time around! Happy Holidays!!

- Automotive Excellence
5

Thank you for the request. I personnel option. Your hole organization is very well run. You and your group to me function as a team. You do a very good job of communicating with your customers. You also make sure that they can set up times that will work for both parties. My self I would recommend you to my friends, because we are old schooled mechanics and have very little knowledge of all the high tech that's in cars today. Give us something with a distrubitor, points and plugs, we can probly fix it. Thanks again Chuck Hawkins

Thank you Chuck for the kind words. We love taking care of our customers vehicles old and new. We look forward to seeing you the next time around!!

- Automotive Excellence
5

Really helpful and friendly. They got me in and out very fast and my car was running excellent! I would highly recommend them to my friend's and family, so you know they're great!

Thank you Aaron for your review, we appreciate you and your business! It was our pleasure serving you and we look forward to seeing you on your next trip in!!

- Automotive Excellence
5

Been going to Automotive Excellence since 1990! Highly recommend them!! Honest, good prices and they have become extended family!

Thank you Patty for leaving us such a nice review! We appreciate your long history with Automotive Excellence and we appreciate you. It has been our pleasure serving you over the years and we feel you are part of our family too! Please know we will always do everything possible to continue earning your business and look forward to your next trip in. Happy Holidays!!

- Automotive Excellence
5

Automotive Excellence was recommended to me and I'm so glad I brought my 2016 Kia Soul in to them. I don't feel nervous that I'm going to be taken advantage of. I really get the sense they are honest, sincere, and really care about their customers. I will bring any car I have to them without any hesitation at all. I will also recommend them to my friends and family. Finally a place I can bring my car to and feel good about it. They are awesome!!

Thank you Pam for your super great 5-star review!! We're glad you feel comfortable coming to our shop, you will never have to worry about being taken advantage of here -you have our word on this. Our goal is to make each and every customer to feel valued and appreciated which is why we try hard to make people feel good about coming here. Just know that we will always do everything possible to merit the confidence and trust you have placed in us. We thank you again and look forward to seeing you next time around!!

- Automotive Excellence
5

Very helpful and friendly staff. Also have great communication, easy to contact and appointment availability.

Thank you Maria! It was our pleasure serving you and we want you to know we appreciate your business!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700