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Customer Reviews & Stories

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5

As always these guys are great. This is the only place I take my 22 year old truck. I've referred several friends & family.

Thanks so much for taking the time to leave a review. We appreciate you and your business. Your loyalty means the world to us and thank you for the referrals! Thanks for choosing to allow Automotive Excellence the opportunity to serve you and we look forward to seeing you the next time around.

- Automotive Excellence
5

They are absolutely everything that their name suggests. I've been to many repair shops; but, Automotive Excellence is the best by a long shot. Mechanics are Meticulous. DJ went above and beyond, in my experience; but, for him, it was probably just a Tuesday. I'm really impressed with the job that was done on our Landcruiser. I don't plan on going anywhere else, from now on.

Thank you Paul! We're thrilled that you enjoyed your experience with us! We'll be sure to share this with DJ. We appreciate the great review and look forward to working with you again soon.

- Automotive Excellence
5

I had a check engine light come on while in Rohnert Park, I called Les Schwab Tires to see if they could check it for me and they don’t offer that service, but recommended Automotive Excellence, so I called and Terri said to bring my car in and they would check it for me. Turns out it was my thermostat that needed replacing, so Dave replaced it a few days later. Two weeks later I brought my car to them because my A/C wasn’t blowing cool air, turns out I needed to have my system recharged. I just felt very comfortable taking my car there. Overall very reasonable prices and great customer service! They definitely go that extra mile, which is far and few these days. I would highly recommend them.

Cherie thank you for taking the time to leave such a great review about our service, we couldn't be more pleased! We always aim to provide exceptional customer service to our customers and pay special attention to detail. It’s great to hear we met this mark with you! We’re looking forward to providing that same service when you're in next. Thanks again, we couldn't do this without customers like you and we know it!

- Automotive Excellence
5

My wife has a 2001 RAV-4 that she absolutely loves. With only about 100,000+ miles on it, it's obvious that she doesn't drive it a lot. But when she does it's important to me that the car is in top shape and will safely get her from point A to point B. Our recent experience with Automotive Excellence reinforces the reason I began going there since we moved to Rohnert Park in 2000. On this day they performed an extensive maintenance service on the RAV-4 that covered all systems including oil change, filter changes (cabin, oil, trans), transmission service, cooling system service, lights, wipers, tires, brakes, suspension, and alignment with such attention to detail that I challenge any factory dealership to match them. I got a call from Dave explaining an issue with the left front steering knuckle and alignment that was approved and resolved effectively and efficiently the same day. After getting the car back that night I was surprised to get a text message that supplied me with a link to a detailed and photographed report of their findings and noted potential issues that might need to be addressed in the future. To me it's those small things, the attention to detail, and the professional care that everyone at Automotive Excellence takes to do the job right the first time that makes me feel good about choosing them to look after us and our cars. Thanks guys! Janet & I really appreciate all that you do for us.

It's definitely been our pleasure serving you and your wife over the years! Thank you for such a wonderfully detailed review, it is greatly appreciated. We also appreciate you! And your business. It makes our day hearing about how customers feel good about coming to see us. We look forward to the opportunity to serve you again. In the meantime, take care!

- Automotive Excellence
5

Good service love the help

And, we love you Marie! We're always here to help, call on us anytime! Take care and we'll see you the next time around!

- Automotive Excellence
5

Best automotive repair shop ever! These guys are family owned and take excellent care of my 4Runner. Great customer service and reasonable rates. Highly recommend 🚙

Thank you Heather we appreciate your kind words and recommendation! It is our goal to provide exceptional customer service coupled with high quality repairs done for a reasonable cost and it sounds like we've hit the mark with you. We will always do everything possible to continue to merit your confidence and loyalty. Take care and we will see you the next time around!

- Automotive Excellence
5

Top Quality service every time!

Thank you James! We appreciate the 5-star review and we absolutely appreciate your loyalty and business. We couldn't do this without awesome customers like you!

- Automotive Excellence
5

We took our 13 year old minivan on a road trip and had the check engine light (some other lights also) come on. We had to stop in Southern California and got ripped off - the person down there did not fix the problem. When we finally got back to Sonoma we had to find a place to get our car fixed. Automotive Excellence not only explained what was wrong but also fixed up our car. They even got us a loaner car for the 2 days so we could still go to work. We found our local service & repair shop from now on.

Thank you so much Josh, it was our pleasure meeting you! We appreciate you leaving us a 5-star review and we appreciate your business. Our goal here at Automotive Excellence is to provide exceptional customer service coupled with high quality repairs, all done for a reasonable cost and we couldn't be more pleased, it sounds like we hit our mark with you. We would like to welcome you to our Automotive Excellence family and look forward to seeing you again next time around! Take care!

- Automotive Excellence
5

Front tires were wearing wrong so I brought it in to have them check the rears to make sure I didn't need all 4. Dave (?) said no. I asked if the front wear was due to camber, he said no, likely under inflation. I was skeptical but came back w/ new fronts for an alignment. After 20 minutes they said it was done, no alignment needed. Really? Great, how much do I owe? Zero. Wow. Having been in the trade myself (20 years now w/ no grease under my fingernails thank goodness haha) I have always took offense at people who think all mechanics are crooks but Dave had every right to charge for the inspection and didn't. Too cool.

Thank you Larry for the awesome review! We're glad you found us and we hope to build on the relationship we've started. Our goal here at Automotive Excellence is to provide exceptional customer service, coupled with high quality repairs and it sounds like we hit the mark with you and we couldn't be more pleased! Thank you for stopping in and we'll see you again the next time around.

- Automotive Excellence
5

Tire rotation, general inspection of hoses and filters, oil change, transmission fluid replacement etc.: routine service for car with 90+ thousand miles on it. Very professional and courteous staff, great customer service, great follow-through. Highly recommend.

Thanks for the recommendation and 5-star review!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700